My BT line has a fault that's making a bad crackle and it looks like BT
Openreach won't be able to fix it.
I have Virgin cable broadband - if I add a phone on this how easy is it
to wire it into the existing BT wiring round the house, assuming I dump
And I make a lot of international calls and have calls billed through
ICUK - is it possible to do this on a cable phone line or are you
forced to take Virgin's call packages?
I am trying Skype but it dropped out during an international call the
I have asked BT if they can run another line from a much nearer pole
across the street but they have refused (the current one goes across
back gardens and then underground, which is where the problem is).
If I order a second line though what would they do? I doubt there are
spare wires on the existing line as it's very old and if there are they
may already have tried swapping them to try and fix the fault.
By the way I'm in central London (N1) - hardly a remote location.
Virgin may well do you a decent deal for phone you can "port" your
number from BT to them..
But as you don't need to have a phone line to bring the BB in on go VoIP
with a decent supplier like VoIPfone and look forward to reduced phone
We did just that around a year ago and its been excellent ever since.
Should your BB ever go down you can set your diverts in the VoIPfone
system divert calls to a mobile if you want to . Calls are around 1
pence per minute with no setup call costs.
And you can port your existing number to them as well...
I rather suspect that VoIP is in much the same charge area..
On Sun, 23 Jun 2013 19:41:11 +0100, tony sayer wrote:
It would be worth shopping around various VoIP providers for
international calls, different ones tend to cater for different call
patterns. Some will offer very cheap calls to Asia but relatively
pricey to the Americas/Far East etc.
If the OP is dialling a prefix to route calls via ICUK then just
check that Virgin allow that prefix, TBH I don't think they can bar
any carrier prefixes. They might no offer the carrier pre-select
service, where you tell the line provider that by default you all
calls to be routed and charged by carrier X not them.
Tim, and others, the fault has been traced to an underground part of
the line that has now been built or paved over in a gated mews. So far,
BT Business/Openreach have not found anyone to approach to get
permission to dig it up, and I fear this could either take months or be
On Sun, 23 Jun 2013 22:36:56 +0100, eastender wrote:
So what was public land has now become private? If the land is still
public BT don't have to ask they just dig... The land registry will
know who owns the land, presumably who ever bought it didn't know the
BT duct was there but there are normally access rights for all
services crossing private land to the owners of those services. It
gets tricky if the service is not being taken by the land owner and
is only serving 3rd parties though. The service provider would need a
wayleave... and yes it could take a long time to sort out. Might
speed things up if you did some digging and found the right person in
your local BT structure to pass what you find on. The latter bit will
be the hard bit...
As for Skype, it's crap, at least from my experience of it, poor
quality, hefty delays, drop out, awful. All the calls I've had over
VoIP have been excellent quality, minimal delay (much less than a
mobile phone) and solid. Chalk and cheese really.
On Sun, 23 Jun 2013 23:40:27 +0100 (BST), "Dave Liquorice"
Odd. Must be a different Skype to what I've been using exclusively as
my talk-to-landline connector for the past year and a half.
The only time it's let me down was when the wireless BB it piggybacks
on was up and down like a yo-yo. There are a couple of things it could
do better, sure; but for so cheap as to be free calls to any landline
in Europe, I'm quite happy with it.
Have you retained any evidence of this, if not I suggest you do. It's
an admission that your service is substandard.
Cabling is in ducts, and unless the ducts have collapsed then either
more cables can be added or the old replaced. Either way it's BT's
problem and not yours. They can also re-route the cable if they wish.
OpenReach pretty much have to fix it if they are providing your supplier
with a line for you, so moan at your provider and tell them you want it
fixed or you are leaving them.
Are you 100% sure it isn't your wiring or phone? If you have an NET5
socket Like this -
you taken the bottom part off (as shown in the picture) and tried more
then one phone in the socket behind?
Another cheaper option would be to go VoIP (proper VoIP, not Skype) with
a provider like Sipgate, Gradwell, or a number other providers. if your
broadband is reliable (Virgin via cable usually is)
I have personally used both Sipgate and Gradwell for incoming calls, and
haven't had problems with either - Sipgate are free (There is a one-off
charge to port your number)
If you get a mulit-line VoIP phone, you can then use a separate provider
for outbound calls - I would suggest https://www.voipcheap.co.uk , as I
have used them, and mu cousin uses them for his business, with no problems.
An example phone would be a Grandstream GXP1200 (2 lines)
If you only use outbound, then you would only need an outbound provider
like VoIP Cheap and a single line phone.
Thanks - i'll look into this - I'm trying Skype with variable results.
I do need to record some calls (with permission) - do any of the VOIP
handsets link to a computer or to a digital recorder - I think maybe
plugging in an analogue phone to a VOIP box would be the best bet as I
can intercept between the handset and base. It's easy to record calls
with Skype of course but I'm just listening to a call I made to New
York and the callee drops in and out in volume a lot.
You can also use a softphone, like 3CX (Free) I believe this can record
You will be best using this with a headset or a USB Phone, rather than
speakers and a open microphone - did you use a headset for Skype?
Yes, I rushed out and bought a Sennheiser USB headset - it works fine
but the input from the callee is not great on Skype and during one call
the connection broke, which was embarrassing. I also bought Audio
Hijack (it's a on Mac) which records any audio from any app.
But I really need a business grade 'solution'. Looking at Sipgate now.
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