Telephone issues - partly on topic

My BT line has a fault that's making a bad crackle and it looks like BT Openreach won't be able to fix it.   I have Virgin cable broadband - if I add a phone on this how easy is it to wire it into the existing BT wiring round the house, assuming I dump BT?   And I make a lot of international calls and have calls billed through ICUK - is it possible to do this on a cable phone line or are you forced to take Virgin's call packages? 
I am trying Skype but it dropped out during an international call the other day.
I have asked BT if they can run another line from a much nearer pole across the street but they have refused (the current one goes across back gardens and then underground, which is where the problem is).  
If I order a second line though what would they do? I doubt there are spare wires on the existing line as it's very old and if there are they may already have tried swapping them to try and fix the fault.
By the way I'm in central London (N1) - hardly a remote location.
E.
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Virgin may well do you a decent deal for phone you can "port" your number from BT to them..
But as you don't need to have a phone line to bring the BB in on go VoIP with a decent supplier like VoIPfone and look forward to reduced phone costs.
We did just that around a year ago and its been excellent ever since. Should your BB ever go down you can set your diverts in the VoIPfone system divert calls to a mobile if you want to . Calls are around 1 pence per minute with no setup call costs.
And you can port your existing number to them as well...

I rather suspect that VoIP is in much the same charge area..

Well do they really deserve your business..

--
Tony Sayer




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wrote:

"1 penny a minute"
</pedant>
:-)
--
Frank Erskine

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On Sun, 23 Jun 2013 19:41:11 +0100, tony sayer wrote:

through

It would be worth shopping around various VoIP providers for international calls, different ones tend to cater for different call patterns. Some will offer very cheap calls to Asia but relatively pricey to the Americas/Far East etc.
If the OP is dialling a prefix to route calls via ICUK then just check that Virgin allow that prefix, TBH I don't think they can bar any carrier prefixes. They might no offer the carrier pre-select service, where you tell the line provider that by default you all calls to be routed and charged by carrier X not them.
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Dave.
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Given that voice quality is the only thing that they DO have to provide, why aren't they fixing it? It's what you're paying them for. Keep complaining!
Tim
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On 2013-06-23 20:08:21 +0000, Tim+ said:

Tim, and others, the fault has been traced to an underground part of the line that has now been built or paved over in a gated mews. So far, BT Business/Openreach have not found anyone to approach to get permission to dig it up, and I fear this could either take months or be abandoned.
E.
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On 23/06/2013 22:36, eastender wrote:

That's their problem, not yours. Keep complaining!
Andy
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On Sun, 23 Jun 2013 22:36:56 +0100, eastender wrote:

So what was public land has now become private? If the land is still public BT don't have to ask they just dig... The land registry will know who owns the land, presumably who ever bought it didn't know the BT duct was there but there are normally access rights for all services crossing private land to the owners of those services. It gets tricky if the service is not being taken by the land owner and is only serving 3rd parties though. The service provider would need a wayleave... and yes it could take a long time to sort out. Might speed things up if you did some digging and found the right person in your local BT structure to pass what you find on. The latter bit will be the hard bit...
As for Skype, it's crap, at least from my experience of it, poor quality, hefty delays, drop out, awful. All the calls I've had over VoIP have been excellent quality, minimal delay (much less than a mobile phone) and solid. Chalk and cheese really.
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Dave.
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On Sun, 23 Jun 2013 23:40:27 +0100 (BST), "Dave Liquorice"

Odd. Must be a different Skype to what I've been using exclusively as my talk-to-landline connector for the past year and a half. The only time it's let me down was when the wireless BB it piggybacks on was up and down like a yo-yo. There are a couple of things it could do better, sure; but for so cheap as to be free calls to any landline in Europe, I'm quite happy with it.
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On 23/06/2013 22:36, eastender wrote:

Have you retained any evidence of this, if not I suggest you do. It's an admission that your service is substandard.
Cabling is in ducts, and unless the ducts have collapsed then either more cables can be added or the old replaced. Either way it's BT's problem and not yours. They can also re-route the cable if they wish.
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writes

If they say they can't/won't fix it take it up with Ofcom
--
bert

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On 23/06/13 18:44, eastender wrote:

Why not? It's their job.

Very. Disconnect from the BT master, connect it to the VM master.
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On 23/06/2013 18:44, eastender wrote:

OpenReach pretty much have to fix it if they are providing your supplier with a line for you, so moan at your provider and tell them you want it fixed or you are leaving them.
Are you 100% sure it isn't your wiring or phone? If you have an NET5 socket Like this -
http://www.rob-r.co.uk/other/UKphonecatwiring_files/image012.jpg have you taken the bottom part off (as shown in the picture) and tried more then one phone in the socket behind?
Another cheaper option would be to go VoIP (proper VoIP, not Skype) with a provider like Sipgate, Gradwell, or a number other providers. if your broadband is reliable (Virgin via cable usually is)
I have personally used both Sipgate and Gradwell for incoming calls, and haven't had problems with either - Sipgate are free (There is a one-off charge to port your number)
If you get a mulit-line VoIP phone, you can then use a separate provider for outbound calls - I would suggest https://www.voipcheap.co.uk , as I have used them, and mu cousin uses them for his business, with no problems.
An example phone would be a Grandstream GXP1200 (2 lines) http://www.ebay.co.uk/itm/231002656590
If you only use outbound, then you would only need an outbound provider like VoIP Cheap and a single line phone.
--
Toby...
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On 2013-06-23 20:48:41 +0000, Toby said:

They are trying - see my post above.

Thanks - i'll look into this - I'm trying Skype with variable results. I do need to record some calls (with permission) - do any of the VOIP handsets link to a computer or to a digital recorder - I think maybe plugging in an analogue phone to a VOIP box would be the best bet as I can intercept between the handset and base. It's easy to record calls with Skype of course but I'm just listening to a call I made to New York and the callee drops in and out in volume a lot.
E.
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On 23/06/2013 22:43, eastender wrote:

You can also use a softphone, like 3CX (Free) I believe this can record calls too http://www.3cx.com/3CXPhone/Windows/
You will be best using this with a headset or a USB Phone, rather than speakers and a open microphone - did you use a headset for Skype?
--
Toby...
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On 2013-06-23 21:52:59 +0000, Toby said:

Yes, I rushed out and bought a Sennheiser USB headset - it works fine but the input from the callee is not great on Skype and during one call the connection broke, which was embarrassing. I also bought Audio Hijack (it's a on Mac) which records any audio from any app.
But I really need a business grade 'solution'. Looking at Sipgate now.
E.
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Sipgate are OK but for business use I'd use a UK based provider.
Been excellent performance and service with VoIPfone. FWIW..
--
Tony Sayer



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On 23/06/2013 22:43, eastender wrote: <>

I don't think you need any permission to record the calls to which you are a known party.
--
Rod

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On 23/06/2013 22:43, eastender wrote:

You don't need permission from the other party to record your conversations, not in the UK - yet!
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On 24/06/2013 09:35, Fredxx wrote:

On the basis that someone else is probably already recording them, that seems far, doesn't it? Whether that is the other end, or somewhere in the middle, or both is the question!
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Rod

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