The bt phone line terminate outside the house in what looks like a
junction box, cable then runs to my inernal master sockek. A builder
has damaged the cable post junction box on the wall prior to entering
Q Will BT repaire it and will they charge ? if not what cable should
i use ?
Thanks for your time.
Did you get any compensation from the builder on this ? Or did you tell him
it's OK you'd deal with it ?
For accidental damage, BT will probably put it right free of charge. Just
tell them you did it when inspecting the builders work.
I put in my own master socket years ago and had plasters in
who must have got the socket wet & it corroded sufficiently that
phone stopped working.
BT arrived and noticed non BT socket but replaced it
free of charge.
Yes and, they might and they might not!
BT often seem use normal 3 pair house wiring cable for the short run
from the external junction box to the master socket. Its easy enough to
fix yourself - but it does help if you have some of the same type of
crimp connectors they tend to use for making the join between the cables
(assuming your junction box is simply an empty box with no terminals of
I've not seen BT use this cable as it's not really designed for outside
use - it's not nearly strong enough to withstand any knocks etc and I
doubt it's UV stable.
The normal stuff they use is two pair shiny black which is very tough.
*Speak softly and carry a cellular phone *
Dave Plowman firstname.lastname@example.org London SW 12
Must vary by area then - the houses round these parts have a exterior
grade cable that goes underground to the exterior JB, but then they seem
to switch to normal house wiring cable which they just surface clip
round the outside of the building as required. I must admit to being a
little supprised at this myself.
On our place there is a 5 meter run of the stuff along an ledge under a
bay window at the front of the house. Surface cliped, in full glare of
the sun (south facing). Having said that, the cable still looks ok from
a UV degredation point of view (and it must have been there 15 years or
more now) - but it must have been mechanically damaged at some point in
the past, because when they installed an extra line for me a few months
back they found one of the pairs were shorted.
On Thu, 25 Sep 2003 09:47:35 +0100, Dave Plowman wrote:
Nice length of two pair CW1308 is draped around the front bay of my
This has been in place since my parents got a phone about 25 years
ago, I don't think it has ever been replaced. The bay is generally
south facing as well. Maybe they made CW1308 of better plastic 25
years ago. B-)
Dropwire, wonderful stuff tough as old boots but has a life of it's
own when it comes to handling.
Dave. pam is missing e-mail
email@example.com (Craigy) wrote in message
AFAIK BT 'own' the cable up to your internal master socket.
You could repair the outside cable yourself, but then you would be
liable if something happened that damaged any equipment on the BT side
and they traced it to your repair.
BT will most likely charge you to repair the cable, so maybe you can
have a friendly word with the builder to bear the cost?
Up to the master socket is BTs responsibilty. The damage was
accidental so BT *should* repair free of charge. They may not be
particulary interested until your phone line develops a fault though.
If BT do decide to charge I'd pass it onto the builder. Inform the
builder first that you will be passing any BT repair charge onto them
Dave. pam is missing e-mail
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