An elderly friend has an Acorn stair lift. Acorn keep giving their
maintenance plan the hard sell. It costs over £400 a year; mind you they
charge £185 for a call out. These figures seem very high to me.
Is it worth getting the maintenance plan?
Are there independent people who can service stair lifts?
-any comments or experience?
Most of these companies try to make these pay just like selling and
installing them. Obviously there are other people who can do the job. Are
you suggesting that they will only supply genuine spares to their own
engineers, I think that is restrictive practices and used to be against the
This newsgroup posting comes to you directly from...
Far too much
Does your Stannah stairlift or Acorn Stairlift require servicing? Call Norfolk
Stairlifts on 01953 850004 to book in your appointment. An annual service of
your stairlift will reduce the risk of your stairlift breaking down in the
Service Cost (includes 1hr Labour) = £85
After your first service, subsequent annual services cost £75"
A brand new Stannah, but now redundant (soon after install). It
included a service contract, where they pop in every 6 or 12(?) months
to service it. The service takes around 30 minutes. It seems to be just
a wipe down with an oily rag and a run up and down with the engineer
sat on it.
Rather than leave it unused with the battery on constant charge, I
asked the engineer if there was any way to easily isolate the battery,
so the PSU could be left off. He said the user switch at the rear was a
battery isolation switch, suggesting it would be fine with that off and
the mains off. WRONG!
The switch just isolated all the controls, plus the loss of mains
alarm, but left the unit still powered and the brake powered. That
resulted in flat and wrecked batteries. They replaced them on the
following visit, free of charge. The only way to safely isolate the
battery, is to go inside and pull the battery connection.
Would pay for someone an exorbitant fee to give it a wipe over with an
oily rag, not likely!
Thanks for the helpful replies.
Will suggest she uses local co. for annual service and any repairs;
their charges seem to be about half the Acorn rates (and hopefully
quicker as they don't have to come so far).
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.