Sale of Goods - Bathroom refit

Robert Hill · 2018-02-14T09:26:50+00:00

In May 2014 I had a totally new bathroom refit - bought from and totally fitted by B&Q. A ladder radiator has started going rusty under the rungs - quite bad in places. I don't know why - there has been no sign of radiator leaking: the central heating system has not visibly been losing water or pressure. I have contacted B&Q and they have told me I need to contact the manufacturer of the radiator to see what they propose. On the B&Q web site it says the radiator is guaranteed for 5 years. On the t&c of my contract with B&Q - it says "These conditions do not affect your statutory rights." Suggestions on how to proceed please,