faulty I will
You can positively ascertain that the line is faulty with a Voyager 105 and a laptop as described before. Put it in a nice Peli case and include a small screwdriver to remove the lower half of the master socket if you want to appear with "fancy" bits of kit. You can then use that to determine whether it's an Openreach issue or not. IME more than 75% no sync issues I look at aren't Openreach failures.
There is absolutely no point in spending money on fancier bits of kit, if you don't get your BB at the test socket you realistically speaking are not going to fix it. You get on the phone, report the problem and walk through the steps - if you get an agent with a clue then it's easy, if you get a clueless agent then walk through the steps with them
- if they expect you to have a certain modem, then have one of those, go through it with them, humour them, don't waste time arguing - they want you to reinstall the drivers? Have the disk there, reinstall them. Don't get angry with stupid questions, either. Get the fault booked with openreach. Don't let it get autoclosed, if asked for a retest, do the retest - have disks, have spare filters+modem if possible. Line slightly crackly and you're not getting sync? Report it as a PSTN fault, not a BB one. Intermittent connection? Get agent to look at RAS logs to confirm....
Getting BB faults fixed quickly is not about having fancy kit, it's about how you deal with people.
yes I do find
No, but having the same kit as a frames engineer isn't going to help get customers BB problems fixed any faster short of you breaking in to boxes, shinning up poles etc... ;-)
Regards
William MacLeod