Bear in mind that BT is in the numbers game. If you have issues you will
> simply be fobbed off onto an Indian call center where someowne will read
> te numpty scriopt for you to follow.
If you shout "complaints" at the BT interactive voice response thing, it puts you through to micely-spoken people somewhere in southern England, with the brain cells and inclination to sort things out.
I got so many nuisance phone calls on TalkTalk, either they had a data breach ... oh hang on, they did have a data breach ... or their number range was targeted; then I tried Sky but their router doesn't play nicely with VoIP; and now I'm on EE which so far seems to work without issues.
Owain