Does anyone know what number to phone at BT to speak to someone
regarding moving the BT line. I have checked the BT website and cannot
actually find a number to ring 8-(
The line on the house I am renovating will need to be moved as it is in
the way of the extension that is to be built, so it will need to enter
the house elsewhere.
I would have thought that it would have been an easy number to find on
the website but not so.
Please let us know if 150 is the correct number.
I still have this same problem. I went to the website and asked via the
'complaints' as it was the only way into BT that I could see. An email a
few days later told me to look for a phone number to be found on a plaque on
the t.pole. Had a look and no phone number.
Don't bother. BT are the second worst* company anywhere to get hold of on
the phone. You go through multiple menus to end up holding on in an
interminable queue and, if you do get answered before you give up (10-20
minutes, depending how busy I am and how easy it is for me to leave the
phone ringing while I do something else) they often don't do what you ask. I
now only write to them - the address is on the bills - which allows me to
send them copies of my earlier letters when they get things wrong.
* Worst is an insurance company that has a voice recognition system that
asks 'what can we help you with today', then fails to recognise anything I
try and does not have a fallback option when it fails multiple times. They
also don't answer emails asking them to contact me.
Last time we moved house in the UK, we wanted BT to transfer the
home/business number to the new address. When I eventually got to speak
to someone and I gave them the new address they said the address did not
exist. I got passed to someone else, then someone else. Every person I
spoke to said the address did not exist. Each one asked if it was a new-
build so possibly not on their system - I patiently repeated myself each
time saying the property was over 100 years old and already had a BT
socket on the wall and a wire going to it from a telegraph pole outside.
Eventually they agreed the address must exist so a date was made for an
engineer to visit and install a phone line (despite the fact it already
had one). The engineer didn't turn up. Another nightmare on the phone
with BT saying the missed appointment didn't exist!!! They made another
They then failed to turn up for this visit - another phone call but at
least they acknowledged it was their fault and made yet another
A week later an engineer turned up and put a new BT box on the wall and
finally the number worked. Being a home based business I lost over a
week of customer enquiries and sales.
BT = Bunch of Tossers
Presumably this was purchased from BT as a business line, giving you the
faster response and higher priority they assign to business lines? No?
Nobody to blame but yourself, then.
Did the interim measures you'd put in place to ensure continuity of
service of the number - transfer to your mobile, p'raps - not work
either? Oh. You didn't have any. Nobody to blame but yourself, then.
I just moved, and BT were excellent. Gave me the new number weeks in
advance, delivered my new home hub on the day I asked for, and both
the telephone line and the transfer of my internet connection worked
from day one.
On Tue, 20 Nov 2007 12:20:26 +0100, David in Normandy wrote:
Mistake in the post code? There is this mythical belief that everywhere
has a postcode *and* is a delivery point within that postcode. This is
very bad belief and the database that drives it isn't 100% accurate in the
<snip tale of woe>
One assumes that you did quite well out of the compensation for loss of
business, delayed installation and missed appointments, particularly on
the business line. Of course if you don't claim or complain or have
evidence of loss of business you have nobody to blame but yourself.
And France Telecom are better?
Dave. pam is missing e-mail
Seems highly plausible... I once renovated a property which had fallen
off the postcode database (having been absorbed into next door), and
although I went through all the right channels to get it re-instated
when the property became 'stand-alone' again, during the intervening
months before it reappeared on every database, I had a hell of a job
when it came to getting services connected and having anything
"Sorry sir, that address doesn't exist"
"I'm b********* standing in it!"
On a similar note, some companies seem to have difficulty with
When going through my post one day I found a strangers bank statement
and utility bill and a covering letter in an envelope - I'd already
opened the letter before discovering it wasn't intended for me. Closer
inspection showed it was my address and postcode on the envelope but
actually marked with the name of someone I'd never heard of. Looking at
the address on the persons bank statement and utility bill their address
was similar to mine (same street name, house number and county) but with
a different town and post code. According to the letter it was from a
credit card company saying their application for a card had been
accepted and they were returning their documents - presumably used as
proof of identity. It seems the credit card company had mangled the
address given to them by the applicant and mutated it into my address
and post code.
I phoned the credit card company on their free phone number to tell them
of their mistake but they refused to talk to me for security reasons. So
I forwarded on the letter, utility bill and bank statement to the
address on the statement enclosing a note saying it had been sent to my
address in error etc.
The following week I got a letter from the card company which was
obviously the persons pin number (I didn't open the letter but it was
obvious) and returned the letter to sender marked "person not at this
address". A couple of days later their credit card arrived. Again I
returned it to sender. A week later another letter arrived, again
returned to sender. The letters stopped coming after that.
c1984 I moved into a new-build house and hand delivered the change of
address details, including post code, to my branch of NatWest (now
closed and abandoned because all the other local banks have already
been converted to bars etc and no-one can work out how to make money
out of another one). A few weeks later I was advised that my (new)
mortgage direct debit had failed. It seems that in those pre-internet
days someone at NatWest had checked the address in the post code
directory and, not finding it because it was too new, had changed it
to a similar one 15 miles away. When my bank statements were returned
'not at this address' a stop had been put on the account. Result -
very fulsome and abject apology from the bank.
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