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>> Dave - The Medway Handymanformatting link
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> "B&Q is also launching a new click-and-collect service to replace the
> reserve-and-collect service. The new service allows customers greater
> freedom to purchase products online and to collect them next day from
> one of B&Q's 360 stores"
>
> Translation:
>
> you now have to pay for things when you reserve them instead of paying
> when you turn up to collect.
>
> And that's supposed to be an "improvement"
>
> Well as the customer, I can tell you that it isn't.
>
> At some point since I last "reserved" something from Tesco online they
> have implemented this "improvement" and it's a right PITA.
>
> Instead of just clicking on what you want and printing out a copy of the
> reservation number (and then turning up at the store after the have
> phoned/texted you to say that it has arrived), you have to go through
> the rigmarole of creating an account so that you can pay "securely".
And thus give them gold-plated contact details for marketeers ...
> This may be fine for regular users who already have the account, but for
> occasional purchases - it sucks!
Of course B&Q would prefer *regular* purchases ...