When I first opened my bank accounts with Smile some years
ago, it was to find the best service from a bank I'd ever
experienced (in a long life!).
But recently the standard of service has dropped alarmingly.
First I requested a new PIN. It took over a week to arrive.
Then when I tried to withdraw cash from three different
holes-in-the-wall (using the new PIN), I got the message
'This service is temporarily withdrawn'.
My 'Secure Messages' to them are not being answered.
Luckily I still have an account at another bank which is
Anyone know what is happening at Smile?
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