Patient access ...

I see the new improved patient access is not working again....does anything DIGITAL work ? ...
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What you are using to post with obviously does, unfortunately.
And ApplePay works a hell of a lot better than physical currency too.
So does PayPal instead of carrier pigeons carrying currency too.
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On 19/08/18 06:06, Jimbo ... wrote:

Works for me. What isn't it doing for you?
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not working
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On 19/08/18 07:47, Jimbo wrote:

Oh dear. What part of the country?
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On 19/08/18 08:06, Jim GM4DHJ ... wrote:

Ah. I'm in the Hampshire area. Oh well.
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still not working...bloody digital junk.....back to the surgery tomorrow stick in a line ....
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I read an interesting article about the nhs app the other day. I'd like to know how a blind person is supposed to do a selfie and a short video for them. also has anyone actually tested blind access on computers and phones at all? The bit about end of life care is interesting, but I think the take up will be slow if its not intuitive for all, as the main buldk of elderly patients will still want to ring their doctor not interact on a touch screen. I'm waiting for the Alexa doctor... grin. Brian
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Had an interesting one from my local large hospital. Seems their central booking system can't record a patient's email address. And of course that could be very useful to send confirmation or instuctions etc quickly. But can record a mobile phone number.
Didn't ask for anything to be sent by email. 'They' asked me if I had one. And again for a subsequent appointment.
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On 20/08/2018 14:01, Dave Plowman (News) wrote:

Sometimes I think the designers of these systems don't live in the real world, or think everyone uses equipment the same way as they do.
I have a yearly medical checkup and the appointment is automatically generated and sent by snail mail with an instruction that if it is inconvenient to let them know as soon as possible by a phone call. Do nothing if the appointment is OK.
A few days after getting the letter I started to get phone calls to my land line. I always let the answerphone pick up by way of call monitoring. While the outgoing message is in progress the NHS automated robot sends out the message with the result that during this time it is not heard. I only caught the very end of the message "..... appointment. Don't respond to this call, we will call you later" My machine doesn't record messages of a few seconds.
If I hadn't been in the next time the robot phoned and if I hadn't identified the number and picked up immediately I wouldn't have any knowledge of the calls at all[1]. The NHS robot just wanted a "press 1 to confirm you will be attending" etc.
[1] I would have a record of the number and how many times it called but not recognising the number would have no idea what it was about nor any inclination to find out.
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It does make me very annoyed. Got nothing but praise for the treatment I've had from this hospital. Let down by something as simple as keeping contact details in a database.
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It works the other way, to. My wife is editing a club magazine.. One item has: " Entry forms are available on the website. If you haven't got internet access, contact snipped-for-privacy@gmail.com to get one." How?
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No of course not. While so many different incompatible systems are allowed to be used how can it? Brian
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now working again...ordered my FK506...phew!
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On 20/08/18 13:22, Jimbo ... wrote:

You just needed to be patient.
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as the vulture said .....patience my arse I'm going to kill something.....
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