The NHS trusts seem to insist that absolutely everything is tested before they'll accept it - whereas every private company I've worked at (and as a contractor, that's a fair few) accept brand new, still in it's packaging equipment as ok until the next round of testing.
My mother-in-law was in hospital, terminally ill and immobile, with only about a week to live. She was shoved on a three bedded ward with a broken TV and no phone and basically left to brood. We suggested us buying a brand new TV, but they insisted that it would have to be tested and that would take at least a week!
SteveW