OT: Water meter loose

Mar 16, 2025 Last reply: 1 year ago 11 Replies

My neighbour's water meter has come loose. The warning sign was a stream of water bubbling up through the meter access hatch outside, and running down the road, I went with him to investigate, expecting to help close the shut off valve, but there is no valve, and the whole meter assembly just lifts straight up out of its socket. Putting it back slows the water flowing out, but it is not secure. The good news is that the water is not flowing though the meter, but past it, so he won't be charged. Our local water company, Essex and Suffolk Water, tell him that they cannot fix until Monday. Meanwhile, several thousand litres will have been wasted. And how can he shut off the supply with no valve there?



But at least the road will be clean.


This time of year we are still getting low temperatures so it is possible that some ice may form on that road in the early hours .So some poor sod slips if on foot and incurs all sorts of personal issues and likely costs the NHS a few thousand or someone skids in a vehicle causing damage and has to claim on their insurance . And so the water company gets away with incurring the cost of keeping adequate emergency cover available because others pay for the consequential damage caused by their inaction. These companies need to be sued more often,or preferably their senior management should be held accountable and hit in their pockets.

GH

I agree. I will bring that up with the householder when I next see him. I will go and look at the situation this afternoon.

I certainly persuaded our local water company that freezing conditions were likely to contribute to a road accident. They came out quickly ;-)

Seems odd not to have a stopcock of some sort (unless rotating the meter normally does this?). No sign of another “upstream” toby and associated stopcock out on the pavement or road?

Tim

Update.

  1. There was a stopcock there until the meter was installed. There has been no mention of stopping the flow by rotating the meter, but when the meter won't even stay on its perch, that wouldn't be of much use anyway.

  1. The owners called Essex and Suffolk Water again last night, and they believe that their downhill neighbours did also, as that house has over the years sunk below the level of the road surface as successive road improvements have taken place. My own house has a cellar window that now looks up at the underneath of the roadway surface. The Water Company came out at about 9:30 last night and reinstalled the meter. The mystery of the missing stopcock is yet to be solved.

So, Fixed, but questions still remain.

What's a "toby"? Apart from being a decorative jug in the shape of a rotund man?

None. There used to be a stopcock there, but the meter replaced it.

Seems to me that there should still be a way to shut off water if the meter replaced the old stopcock. Any chance of a photo?

Tim

I don't think so, but I believe the house owner is going to ask the water company.

In my case, there is a stopcock adjacent to the meter. It's all black, so a good torch is needed to locate it.

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