It is clear that nothing has happened with regard to the numbers I see on my PC which are supposed to be reporting the readings of the installed so-called 'smart' water meter. I see days where there is total gobbledegook, the 'dashboard' tells me on the same visit that I am using less water/average water/above average water over the previous 30 days. It show multiple days with no reading available, and then gives estimated readings that are absurd.
What is going on? Why is it taking so long to get this sorted? This must be merely a matter of moving values from one part of your system to another part, but apparently it is too difficult for your IT folks to sort out. I remind you that the current meter was installed in early March.
I am strongly considering taking this to Ofwat, as you not providing the promised service.
At the very least, please arrange to send me, via e-mail, the actual daily readings that you say are correct and that you are receiving from the meter.