OT lost in transit (rant)

After years of having only a few items lost in the 'post'[1], since last December a third item that has now gone into tracking, has confirmation that it has been received into the system and then nothing - the item has disappeared. Two recently lost items have had additonal entries indicating transport between intermediate hubs. These are tracking systems where you can see all movements including the driver on his delivery route.

This third item, and the two previously, have been very bulky for their weight and not easily mislaid.

It also appears sometimes that carriers with a tracking system, and where something goes missing, have automatic entries added in the tracking to reassure customers that all is well, apologising for the temporary delay and the package will be with you soon.

After somewhat of a frustration time where few organisations now answer phones in a timely manner and email correspondence replies are taking weeks I've received refunds from two suppliers totally around £80. It looks if I'm going to have to ask for another refund.

I'm beginning to think theft during transit may be rising!

[1] A couple of year's ago a large heavy item to the value of nearly £400 just disappeared into thin air and where the carriers sent messages apologising for the delay and promising (originally next day) delivery tomorrow - this was repeated for weeks.
Reply to
alan_m
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I think a lot of the courier companies are taking on people on zero-hours/piecework, and they don't have a clue.

Had lots of problems with the local UPS. One order was supposed to be next day, didn't turn up for 5 days, so when I showed up I refused delivery as I had ordered it from elsewhere. Over the next fortnight they made another 4 delivery attempts, all different drivers in unmarked white vans, none of whom understood what a refused delivery was or how to scan it to go back to sender. Every time it turned up the box looked a bit more battered.

After 16 days kicking around the UPS system it appears it's finally at the sender's depot.

Oh, and the UPS tracking is completely fictitious - it rewrites history, and bears no relation to the delivery attempts that were actually made. The version provided by Amazon is better, but full of excuses like:

Delay in delivery due to weather or natural disaster Northampton, GB

Special delivery arrangement requested by the customer which may delay shipment Northampton, GB

The issue with your parcel has been corrected by the carrier but delivery could be delayed by at least a day. Norwich, GB

Another UPS parcel claimed to have been delivered - to a town about 30 miles away! Unfortunately that was from Farnell, which means they aren't reliable as a supplier any more. They're helpful on the phone, but I still don't have the items after 2.5 weeks :(

Theo

Reply to
Theo

I've had similar experiences. A few small things vaporised in transit but then a guitar and a drill both vanished into the ether; I now give false descriptions if it seems that the real one might be "attractive".

Reply to
nothanks

AOL!

My daughter arranged for some frozen meals to be delivered here.

Nothing arrived and she contacted the suppliers. They provided a photograph of the delivery.

Sure enough the driver had ignored the address *Riverside Cottage* and had dumped it outside the door of an old pig fattening shed now occupied by our *Robot Centre* tenants.

The soggy cardboard box has been rescued and I will sample what was once ready cooked frozen meals with some trepidation.

Reply to
Tim Lamb

I went to the local hospital for tests for a trial I'm on. Whilst I was there, the staff were repeatedly interrupted by folk coming for Covid vaccination. This was actually being done round the corner, in a different building.

Each time, the staff stopped work and patiently redirected the people round the corner. What I would have done is tape a sign on the door, but somehow this had not occurred to them.

Reply to
GB

Its not just valuable items either, many odour pouches with small capacity ram sticks in have vanished in the mail between beginning of December and now, either mis delivered or lost or nicked. Trouble is, because they are sent articles for the blind and there are around 80 a week, no tracking is done though they are supposed to be handled as first class mail, paid for by a government subsidy for communications and devices for blind people. I'm wondering how long Royal Mail will continue to provide this service for free, if they don't then the pouch system will have to stop. Brian

Reply to
Brian Gaff (Sofa

You have the right to send it back and ask for it to be done properly, presumably by a driver who can read. Brian

Reply to
Brian Gaff (Sofa

are you sure there wasn't one?

Reply to
charles

These are small capacity USB memory sticks? They can't be worth a lot, so hardly worth stealing.

Surely, downloading the data would be far quicker, as well as cheaper? Even if the postage is subsidised, the packing and sending all costs money.

Reply to
GB

I had a similar experience with a blood test but where the staff had put up notices to redirect to a new location for the tests. All notices could be easily read if you came in from the main entrance and not if you came in from the side entrance. Due to covid they had blocked the main entrance and directed everyone to enter via the side entrance!

Reply to
alan_m

Brian, there is no way to send something back if it has been stolen in transit.

Reply to
alan_m

So far that's exactly what has happened but the original retailers have taken a long time in refunding, mainly due to covid and lengthy delays in replying to my questions/requests via email. They have refunded the purchase and postage costs back to paypal and said if I sill want the goods I can re-order. I have elected not to do so because they are now indicating long lead times before dispatch.

Reply to
alan_m

You don't think they read the feedback, do you? They (Amazon) have been sending stuff out in manufacturers' packaging (only) for years.

Reply to
Peter Johnson

How do you know they were driving a transit. grin. Brian

Reply to
Brian Gaff (Sofa

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