OT: courier services - RANT

Once again Hermes, booked through Parcel2go, have failed to collect a parcel on the booked day. The best that parcel2go can do is re-book in a

12 hour window on the next day - 2 days late and another 12 hours tied to the house. What a bloody customer service ethic! An organisation (or individual) who screws-up should go balls-out to put right their error; that's always been my approach and it's what I expect of others. Instead of that, the last time they screwed-up they offered me £10 to remove the negative feedback (I declined).

Are any of them better?

Reply to
Nospam
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I also hate companies that do not call to collect their money when they say they will. Are they really so solvent they can afford this kind of thing. Of whom do I refer? Dairyquest.

Brian

Reply to
Brian Gaff

All seem much the same. Amazon have sent me 2 items recently by different couriers. The first claims to have called on the day of delivery and posted a card through, definitely not. The last one, yesterday, left a note and the package outside the front door. Did not ring the bell as I was in all day and we have installed an exceptionally loud one. I must admit I have never had trouble when RM deliver, but I guess they are too expensive.

Reply to
Broadback

Same here. It was the 'free next day service'

The last one,

Don't pick the free delivery: I picked standard royal mail delivery and the parcel turned up a working day later as you would expect.

Reply to
The Natural Philosopher

The one thing that troubles me about Amazon recently is that they seem to be increasingly just a middle man, ie the actual vendor is sommbody else. I have two things on order, one from Maplin through them and the other from a company I'd never heard of, though when I clicked add to basket it said supplied by Amazon. Maplin have now sent me confirmation through Amazon but the other one has not. Last time I did this the first item never arrived at all and I had to contact the vendor and they sent a second one out.

Nobody seems to be able to do their job correctly any more. In the case of Dairycrest, I am about three weeks overdue, of course I could ring their local call centre, which is located in the Phillipines and pay by debit card or heaven forbid allow them to use a direct debit, but why should I when I'd always paid the milkman?

Brian

Reply to
Brian Gaff

On courier services. Earlier in the year I went to the door and he wanted a signature on some kind of gadget. I said I could not see to do it and he basically said, rubbish your eyes look perfect. I made the mistake of sarcastically saying was he an eye surgeon and he threw the parcel at me and swore at me. I reported him to his company, but never heard any more. Brian

Reply to
Brian Gaff

I use Interlink. They have very rarely failed me in many years of use, but I do drop my stuff off at a friend's factory unit where they collect daily, rather than having to wait in for them to collect from me.

Colin Bignell

Reply to
Nightjar

IME - a spectrum of quality depending on what you pay for. DHL and FedEx at= the top (and JohnLewis own people), PostOffice was excellent in my village= - but now reorganised so second rank, ParcelForce poor as their nearest de= livery centre is 50 miles away, and down at the bottom various names that m= ake me groan, or nameless subcontracted white vans.

In a very rural location like mine it tends to nearly always be the same on= e person per company driving the van. So it comes down to that person, and = I'm learning which ones are illiterate (seriously), unable to find a letter= box, have suddenly lost the use of their legs and are unable to leave their= van etc.

Some van drivers organise the back of the van like a filing system and can = instantly find anything. Others wade around in a heap of rapidly-getting-da= maged packages.

Complaints to the individual, or to the company are utterly wasted breath.

I guess there's been a rapid increase in demand with online shopping, lots = of new players competing on price alone - eventually it will settle down wi= th fewer cowboys, as businesses realise their reputation is damaged by cowb= oy delivery services.

Reply to
dom

I had some modern Tannoy speakers on Ebay, collection only, and a guy from China asked if he could bid on them and arrange for collection. Knowing no better, I agreed. He won and paid instantly by Paypal. Good price too.

I assumed it would be something like a removal firm who's arrive with boxes and simply take them as is. No such luck. He bought off Ebay and had sent to me loads of cardboard boxes and bubble wrap - non of which was an ideal size. So it took me ages to pack them. (I'd not have bothered, but he'd spent quite a bit on these boxes, etc)

When the firm arrived to collect them I'd assumed they'd have labels ready to slap on them - as I didn't have the guy's real name or address in China

- merely the ones he'd used for trading on UK Ebay. Nor did the driver - the only paperwork he had was my contact details. I got him to sign a hastily written receipt, though.

I often wondered what happened to them. ;-) (The time for any Paypal claim has long since expired)

Reply to
Dave Plowman (News)

I had a very similar experience a few months back with Hermes / Parcel2Go. I'd bought a low value item on ebay, arranged collection which never happened - eventually told the seller to keep the item and my money as Parcel2Go refused to be in any way pro-active sorting the issue. It seems if they 'miss' a collection the punter has to re-book it despite the fact that in my case they 'missed' as the round had more collections than they could service. All Parcel2Go were prepared to do was give me a voucher for my next collection, but as I said to them, I hope never to use them again after the last experience !!!!

AWEM

Reply to
Andrew Mawson

Amazon sends some stuff out by their own (white) vans now. Twice I've answered the door to see the van driving off down the road and the parcel on the doorstep. The presence of my car on the drive should not be taken to mean that I am in.

Reply to
Peter Johnson

No.

Reply to
Huge

IME they're all s**te.

Reply to
Huge

In message , at 08:52:31 on Thu, 29 Nov 2012, Nospam remarked:

Parcel2go, as agent for Yodel let me down like this a couple of months ago. eventually I got them to re-schedule Citylink (who would normally be one of my last choices).

Reply to
Roland Perry

Like Banks, Phone Companies etc: each is bad in their own particular way.

I think courier/delivery companies vary a lot according to who has the franchise/local agent/have employed this week.

So while I have been impressed by DPD, find it convenient to collect from the Royal Mail delivery office, found Hermes acceptable, and would order elsewhere than have anything delivered by citilink YMMV

Reply to
djc

Nor should the absence. I'm one of those rare people who puts the car in the garage...

My son had the worst one. He got the card, drove over to get the parcel (20 miles) drove back, only to see on the box as he lifted it out of the car "Box 1 of 2".

Andy

Reply to
Andy Champ

I had a card for "4 items" last week. Went on line and asked for redelivery. One parcel arrived. Seems I missed the bit on the web site telling me that I had to fill in a separate (but identical) form for each item. There were no individual codes, so why on earth can't they just have a comments box for stuff like that?

Chris

Reply to
Chris J Dixon

Is that Royal Mail redelivery and FAQ item #14?

If so has that changed quite recently?

I was carded for three items a few months ago and I'm damn sure the FAQ said you only needed to do one redelivery request. I did and all three arrived.

Reply to
Reentrant

Precisely so.

I suspect much also depends on who your local delivery chappie actually is, because Citylink are one of the best round here, whereas Fedex have never managed to successfully deliver anything here, and I have a similar attitude to yours towards Citylink.

Reply to
Huge

It was indeed that requirement which I had overlooked.

I am usually at home - just missed this delivery by minutes. As the local office is quite convenient, I generally simply pop in and collect, so I hadn't used this facility before.

Chris

Reply to
Chris J Dixon

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