OT: Computer Problems

Oct 04, 2022 Last reply: 3 years ago 58 Replies

I'm afraid this is rather long, but I am looking for any insight anybody could offer, and know there is a wide spread of expertise here..



I was doing some research before deciding about renewing my Kaspersky subscription in a few days. I noticed that, as part of my existing installation, they also load the free version of their VPN, with limited capacity. I have never enabled it, so I uninstalled it.



(I am running Firefox 105.0.1 on Windows 10 on my desktop, wired to a Netgear R7000 and a Virgin media box in modem mode. I use Kaspersky Internet Protection.)



Than I noticed that Firefox would not connect to any sites, telling me:



"Secure Connection Failed An error occurred during a connection to

formatting link
PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified."



This applied to all sites. Addresses on my own network, such as my router show:



"The connection was reset The connection to the server was reset while the page was loading."



Other browsers (Chrome, Edge) on my desktop work fine. Opera is OK for web sites, but local addresses give:



"This site can't be reached XXX.XXX.X.X's server IP address could not be found."



Also, Forte Agent, which I use for Usenet and email gives "Connection closed unexpectedly by server" for both usenet servers and both email sources.



Turning Kaspersky protection on or off in Firefox settings does not appear to have any effect, nor does starting Firefox in Troubleshoot mode. A brand new profile on a different user on my PC, which obviously would have no pre-existing Firefox cache to create problems, behaved just the same.



This applies to all users on the computer. My laptop, connected over wi-fi to the same router works OK. So far as I can, I have ensured all relevant setups are the same.



Agent, being an old-school program, has a plain text .ini file, and although it loads the program locally, will use any specified Agent.ini, so on the laptop it is getting the Agent.ini (which includes login details) and all its data from the desktop, and has no issues.



I spent some time in headless chicken mode, trying to turn off protections in as many places as I could find, looking at DNS settings etc., following suggestions found on Google, all to no avail.



Fearing that I may have made matters worse, I restored the C drive from a backup taken before the issues arose. This restored Agent for a short while, but it soon reverted, and it didn't cure anything else.



Ping and tracert both appear to show good connectivity. My conclusion is that the issue is not at router level, but is localised to my desktop, and is probably some form of protection or filtering in operation.



I guess I could attempt to uninstall Kaspersky entirely (BTW what program is recommended these days?), and turn everything off in Windows, but if this doesn't work, I don't know where to go.



Maybe something is amiss in the registry, but that is a dangerous area in which to dabble aimlessly.



I'm sure it is something which might be obvious, but right now I am running out of ideas.



Chris


various AV products intercept your webtraffic, so they can look at the encrypted traffic, to do that they have to get your PC to trust a different certificate, they do that in a way that doesn't include firefox, there are ways to import their cert into fixrefox, so it will trust the AV.

I would uninstall, I've used only microsoft defender for several years.

Are you saying that everything was hunky dory until you uninstalled Kapersky VPN?

If so, is it possible that this caused some shared resource - on which Firefox, etc. depend - to be deleted?

Have you tried re-installing/repairing Firefox?

+1 to that, I've only ever used whatever MSFT provides since Windows 3.1.

It is possible that the VPN had various filter driver layers installed into the IP stack, and one of those was not removed correctly.

I think in the first instance I would try:

Open a command prompt with admin privileges

First do the winsock reset:

netsh winsock reset

Then reset the IP configuration:

netsh int ip reset

Finally restart your computer, and see if that fixes the problem.

If you want to see what changes were made, then before you do the first bit:

netsh winsock show catalog > before.txt

and after completing the procedure:

netsh winsock show catalog > after.txt

Now compare the two text files.

If the above does not fix it then try the following in an admin command prompt :

DISM /Online /Cleanup-Image /RestoreHealth

SFC /scannow

MS did not provide anything with Win 3.1. You had to wait until XP to get *some* protection (it was only an anti spyware package at this point). Microsoft security essentials added full AV protection as well but that was into the Vista / Win 7 era. Win XP shipped without even having a firewall.

Dump windows 10 and install linux Mint

+1 Then make sure Kaspersky doesn't renew automatically & take the renewal fee without you knowledge.

That must have been what I used then, it was 30 years ago!

AFAICR without checking - awkward ATM because my XP laptop is closed with a scanner on top of it and piles of old family letters on my desk which I don't want to disturb - XP had a firewall, 2k did not.

XP's firewall got seriously beefed up with SP2

If you can trace it to uninstalling the vpn, then one assumes you have tried putting it back. The problems usually revolve around the registry not being put back as it was, and/or the programs updated or installed since the original vpn was installed now point to a void since they remember where they pointed. In the end it could be that windows would need to be completely removed including all the software after backing up anything at all you need of course, then reinstall windows, check that edge behaves, then gradually re install software. I'm not at all sure if forte agent can be installed in the latest builds of Windows though. I guess you could try a dual boot and see if the other system will work before burning the first install, but that very much depends on the size of the drive and if you are allowed to move the partition without trashing the existing system. Brian

XP got an included firewall later after release, but that was included in one of the service packs. The original release did not include one.

That got interesting in the era of worms like blaster, that spread by exploiting RPC mechanisms, and could infect a machine without any user interaction once it was connected to the internet[1].

Hence to get online safely you had to install AV software / firewall from CD etc before making a dialup connection, otherwise you risked infection during the time it took to make a connection to download something like commodo or zonealarm and get it installed.

[1] In one respect dialup internet access was inherently more risky than modern broadband access, since there was no router at your end of the connection. Your computer was in effect directly connected to the internet, and not hidden behind NAT/IP Masquerading. So once dialled in, remote machines could attempt to make connections back to your machine.

They provided a DOS and Win AV with MSDOS 6.2 (and possibly earlier). Win 3 ran on top of DOS.

"Microsoft Anti-Virus for Windows (c) 1992-1993 By Central Point Software Inc."

Looking at the list of what it detected, they appear to be the typical DOS and boot sector viruses that got passed around on floppy disks. No network bourne malware to speak of for DOS/Win in those days. 1993 was the year the WWW really got going for the general public.

<SNIP>

Even early consumer broadband used a USB connected Broadband Modem and not a router - so just as risky and with a faster connection for them to exploit.

I went from 3.1 to NT4 workstation in 1997, as it appeared to be more stable and secure than 95. Unfortunately, I didn't realise that NT4 did not support USB. I changed to XP as soon as that came out in 2001.

Thanks very much for the advice John. I tried all of your suggestions. They made a few tweaks, but didn't solve the problem. As my Kaspersky licence is about to run out, I uninstalled it completely, and all now appears well.

Right now I will see how Windows security performs, PC Pro seems to think it can be a bit of a pain, so we will have to see.

Chris

In my book XP (SP2 or more) was probably the best version almost bar none. The exception would have been 98SE if I still needed DOS facilities such as being able to program amateur/mobile radios with a serial cable.

Yes it does.

i.e. it was enabled by default, as it hadn't been until then.

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required