I contacted my bank using Online Banking Chat, and after a chatbot had fielded my question, I was passed to a person, 'Sumitra'.
"Good Morning, {my surname}.
Sorry for the inn convince.
Please allow me sometime to pull out your details. Please stay connected."
'Sumitra' speaks more like a chatbot than the chatbot did!
Several times, I had to confirm that I wished to stay on the chat, as the bank wanted to disconnect me for lack of action.