No ADSL but LL phone OK after surge

May well have effectively done this but disconnect router/modem from BT socket for 30 mins or more and then retry. This apparently forces some sort of reset at the exchange end .

Can you actually 'web into' the router management interface and see what it is saying?

The first thing is to get a PC talking to the router with as little in between as possible - a straight ethernet cable is best.

Then see what the router is saying.

I've had spikes blow routers partially and router PSUs, both.

Have just unplugged it an will wait and see.

Can you get onto the Internet with the wired connection to the router? I recent had a problem where my router appeared to connect to my laptop via wi-fi but I couldn't get to the router web page nor the Net via wi-fi. No problems with a wired Ethernet connection between my laptop and the router. The problem was with the laptop and Win10. In Win10 I went to wi-fi connection, selected the Network and Internet settings option and then selected the troubleshoot network option, A reboot later and everything was working again

Bazza laid this down on his screen :

The router pages should be able to tell you whether it is connected, or not, to the broadband and the connection speed.

Ethernet port failure in either the router or the PC is a possibility too. Wifi tends not to be so affected. I had one go bad once that would only work at it lowest 10M link speed after a storm direct hit.

I've only really had that happen with a very nearby lightning strike and only then once out of perhaps a dozen such local surge incidents. Used to kill filament bulbs with monotonous regularity.

But is it connecting to the internet?

You?ve not tried router into direct connection behind faceplate. All ISPs will insist on this test.

Tim

I had something very similar with a Macbook Pro the other day. It cleared after rebooting both the router and the Macbook a couple of times. (Everything else was connecting fine to the WiFi).

But eliminated by the router swap and using ore than one PC. Tho it looks like he may not actually be using a wired ethernet given that it is the one thing he didn?t try swapping and you would have expected that he would have done that too.

Get your ISP to run an automated test (you may even be able to do it yourself from their web site). It might be you have a BB fault, and the timing was just co-incidental with your mains trip.

Only if it has been configured properly, easy to get wrong under pressure.

My spare and spare PSU sits alongside my in use router, already configured identically to the first and tested, with the same wifi settings.

Especially when you can't look up the settings required on the ISP's website without the internet ;-(

Owain

Well can the devices see each other via the router or not? I'd suspect that for some reason the bt line has an issue with the broadband. Brian

Yes and one has to wonder if he had powerline adaptors to feed things rather than straight wifi, Luckily these horrible devices are kiiled relatively easily, as they are the scourge of the ham radio world. Brian

That has to be working for the replies seen already. However he has gone quiet, and we really would like to know an out come when its available to add to the knowledge base for others benefit. Brian

I believe some people have "smart" phones that can access the internet, but I doubt they'll catch on ...

Well where we are you need your ADSL/VDSL internet for your 'smart' phone to work! :-)

Spent a lot of time on it and it looks like the spike affected the 24 port switch so that anything going in and coming out of the switch was garbled. I have a new one coming tomorrow so keeping fingers crossed. Thanks for all your help.