More EDF nonsense

[Jeff Layman]

I just got an email from EDF telling me there was an important message for me waiting at MyAccount. So I logged on and read the message. It was a pdf letter addressed to me by name, with my account number, from EDF Customer Services. All it had for "content" was a long server address:

\\hdqdat02.customer.edfenergy.net\hdq-shared$\B2C Service Optimisation\10 RPA CoE\Production\ADH01 Letter Templates\XXXXX.txt (XXXXX was a number, perhaps personal to me so changed here)

I assume this should have printed some text in the letter. Anyone else had one of these?

[Andrew]

I suspect that the intention was for your secure message to have the full text of that link, but an IT error has occurred.

I haven't had any such communication from them

Andrew

[Bren]

Yes, exactly the same for me too. Hope EDF realise their error soon.

[Jeff Layman]

Thanks, but I'm not hopeful. I sent a text to their "support" line informing them of this error, but didn't even get an automatic acknowledgement of it. I'll give them a couple of days and then try to phone them or use chat.

[Andrew]

I wouldn't bother with their chat line because that is now using one of those hopeless artificial intelligence response systems and it seems to be impossible to get a real person to take over your chat.

[Davey]

I usually end up swearing at them, but it doesn't do any good. Maybe we need to start a petition to introduce legislation that all Chatbots must have a simple, easy and functional way to connect to a human. Who speaks English, and not in a strong peninsular accent, nor in Togalog.

[Paul]

RPA stands for Robot Process Automation.

For a bit, you could hear "Exterminate! Exterminate!" in the EDF hallways, and now... it's quiet.

"The company had previously outsourced much of its back-office function to offshore teams in India."

I don't think there's much chance of any complaints being heard there.

"Did you hear a phone ring?"

<cold metal voice> "No, I did not"

Paul

[John Armstrong]

This illustrates the dangers:

(Link to a BBC Scotland comedy sketch about the problems of voice-activated technology in a lift.)

[Jeff Layman]

Just had the correct letter. Apart from an apology for the mistake in the first letter, all it said was that quarterly billing was changing to monthly billing.