More EDF nonsense

May 15, 2023 Last reply: 3 years ago 8 Replies

Rate this thread:

Jeff Layman 3 years ago

I just got an email from EDF telling me there was an important message for me waiting at MyAccount. So I logged on and read the message. It was a pdf letter addressed to me by name, with my account number, from EDF Customer Services. All it had for "content" was a long server address:

\\hdqdat02.customer.edfenergy.net\hdq-shared$\B2C Service Optimisation\10 RPA CoE\Production\ADH01 Letter Templates\XXXXX.txt (XXXXX was a number, perhaps personal to me so changed here)

I assume this should have printed some text in the letter. Anyone else had one of these?

Vote

Andrew 3 years ago

I suspect that the intention was for your secure message to have the full text of that link, but an IT error has occurred.

I haven't had any such communication from them

Andrew

Vote

Bren 3 years ago

Yes, exactly the same for me too. Hope EDF realise their error soon.

Vote

Jeff Layman 3 years ago

Thanks, but I'm not hopeful. I sent a text to their "support" line informing them of this error, but didn't even get an automatic acknowledgement of it. I'll give them a couple of days and then try to phone them or use chat.

Vote

Andrew 3 years ago

I wouldn't bother with their chat line because that is now using one of those hopeless artificial intelligence response systems and it seems to be impossible to get a real person to take over your chat.

Vote

Davey 3 years ago

I usually end up swearing at them, but it doesn't do any good. Maybe we need to start a petition to introduce legislation that all Chatbots must have a simple, easy and functional way to connect to a human. Who speaks English, and not in a strong peninsular accent, nor in Togalog.

Vote

Paul 3 years ago

RPA stands for Robot Process Automation.

For a bit, you could hear "Exterminate! Exterminate!" in the EDF hallways, and now... it's quiet.

formatting link

"The company had previously outsourced much of its back-office function to offshore teams in India."

I don't think there's much chance of any complaints being heard there.

"Did you hear a phone ring?"

<cold metal voice> "No, I did not"

Paul

Vote

John Armstrong 3 years ago

This illustrates the dangers:

formatting link

(Link to a BBC Scotland comedy sketch about the problems of voice-activated technology in a lift.)

Vote

Jeff Layman 3 years ago

Just had the correct letter. Apart from an apology for the mistake in the first letter, all it said was that quarterly billing was changing to monthly billing.

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required