SSE today:
"We?ve worked out you?ve used more electricity this period than in the same period last year. This is based on an estimated reading for this bill."
They must be clairvoyant. But when I tried to submit an accurate reading, their website rejected it.
The crafty sods no longer put the Freephone meterline number on the Bill
But it still works 0800 980 9651
Presumably they think people throw all their old bills away.
michael adams
...
Yes of corse as the want your money ahead of time to use it themselves before maybe, juast maybe allowing you to have someback. Brian
Yup, when a smart meter gets it wrong, you will get yet another opportunity for "computer says no" to creep into the process ;-)
I am already working a Credit balance down, they appear to want to keep it up!
Insist on an immediate full refund.
NT
Actually, if they ever accept the real reading, it should pretty much get it down to evens, I am currently on a less-than-true-use monthly debit. Their original message quoted an estimated meter reading and usage, not a billed amount.
So far, no response to my message of complaint last night about the failure to accept an online reading, which also happened last year, but was fixed. For a short time, it seems.
They have accepted my real reading, and I have used up my credit.
"As you're spreading the cost over the year, we'll carry forward the amount you owe to your next statement. But if you'd like to make a payment to reduce this balance, please call us."
I think I'll pass on that offer.
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