Large elec bill from long ago!

mike · 2007-01-03T11:56:30+00:00

I wonder if there's any chance of finding out what happened here?My electricity bill is £350. I pay be direct debit and the balancefloats between £300 and £350. Thing is, about 3 years ago it floatedbetween £70-£100. I do know what's happened to elect prices but Iincreased the DD until I noticed it said on the bill that they wouldadjust the payments automatically. But they take a fixed amount eachmonth and have never increased it unless I ask. It just looks likethey want me to have a big excess - if so why?Due to circumstance I never got around to trying to find out why orexactly when, this step-function in the bill actually occurred (handsup - my fault for leaving it). I've been through all the past bills Ihave but of course the ones that would have should the details arelost. But I do remember at around that time the electricity meter waschanged - from a beefy black plastic rotating wheel thing, to a smallplastic box with LCD readout and blinking led!Is there any point/chance of me finding out from their records (or anyother means) after all this time, where this large excess came from?Thanks

Jan 03, 2007 22 Replies

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Dave Liquorice 19 years ago

They have always done that if you let them. I simply don't let them. Southern have just tried to up one of my DD's from =A315 to =A333, well = they did for a while as I owed 'em a bit but then I phoned 'em up and got it =

reduced. I think they also tried to up the =A32 one but I stopped that increase before it started, still pay by DD though. When ever a bill lands on the mat I check the readings, if I've used less I tell 'em, if =

I've used more I don't.

More fool you for letting it get that big.

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Richard 19 years ago

SWMBO certainly complained loud and long as soon as she went into credit

- to no avail.

Strangley enough we were discussing this with a friend yesterday. He went into credit to the tune of £500 - purely through neglect as he quickly confessed! His utility supplier told him that the situation should not have arise cos their systems detected credits in excess of £50 and issued an automatic refund! Unfortunately the girl on the phone could not manually generate refunds for more than £50!!!! Took a lot of arguing with a 'supervisor' to achieve the refund.

Richard

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Richard 19 years ago

On an inverse tack I have just had my elec bill go from £156 to -£5 to £26 after two telephone calls correcting one estimated bill!

Richard

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