I know DPD is the newsgroup's courier of choice, but they've lost my new telly somewhere between Birmingham and Uddingston.
The 1 hour delivery slot system doesn't work if you're waiting in all day waiting for the text to tell you which hour it's going to be.
Owain
Simples, tell the seller to send another one.
Eh? The estimated delivery slot text is normally generated by the system when the package gets loaded on the the van to be "out for delivery". Of course no package loaded - no text...
But if you don't know your package hasn't been loaded you can't assume that it isn't going to be delivered, and go out for the day. Especially when it's a specified day delivery from DPD and not a 'when they feel like it' from Hermes.
Anyway, my telly left Birmingham at 0200 yesterday for Uddingston and was found at 2200 in Hinckley, 31 miles away.
Not sure what was wrong with the M6 and M74 ...
Owain
What does DPD stand for? Dodgy Parcel Delivery? Brian
Originally DPD stood for Deutscher Paket Dienst, meaning German Parcel Service, and now stands for Dynamic Parcel Distribution or Direct Parcel Distribution in some countries.
Owain
Delivering Parcels Dangerously.
GH
But you always get the option the reschedule if the proposed delivery time is no use so I can?t see what your problem is (other than your delivery going astray).
Personally, I think DPD provide the best delivery service by miles (in my experience ).
Tim
Last Monday here, they left a parcel "To be signed for" on the doorstep. Contents cost over £200!
I can only relate my own experience. Never had a problem.
Tim
Good here. We may be near a depot as stuff arrives before I am out of the bathroom!
A lot of the signed for type confirmations are being replaced by location and time aware handheld terminals. Although a couple of months back one courier asked to take a photo of the delivery inside my hallway.
Until it got scanned into the delivery depot I didn't have a proposed delivery time.
I wanted it yesterday, or at a push today, rather than waiting until Thursday which would have been the next possible date for me.
Anyway, it arrived this afternoon :-)
Owain
In article snipped-for-privacy@googlegroups.com, snipped-for-privacy@gowanhill.com writes
Not mine it isn't. I sent a pump with them, insured it and they obviously dropped it as it arrived damaged beyond repair. That was November and I'm still trying to get them to pay up. Just one excuse after another. Won't use them again.
Which is fine but if the goods are supposed to be signed for that implies a phyiscal handover to the signatory. Abandoning the goods even with a time/place record isn't a phyiscal hand over to some one.
I think it was Yodel who uploaded an image of a field gate 200 yds down the road as proof of "no one in". I was in and either got a "non-delivery" email or was just checking the progress on the web. Was on the phone within 15 mins of the image being taken. 20 minutes later the best they could offer was for them to try again the next day. They didn't seem able to ring the driver up (or use the data link) to tell them where we are and get it dropped off later on. They couldn't say if a message left for the next day would actually find it's way to the driver either. The field gate is about where postcode based Satnav will plonk you, having driven past us with a visible house name...
They've now apologised by sending me a personalised iced biscuit from
That was nice of them.
Owain
Me too. Another perfect service received today, including diverting package to a more convenient destination after it left sender, app based pickup, no further I.D. required, well thought out clever stuff imho.
Their app is worth checking out.
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