Just to resurrect an old thread (sorry about the new posting), but the drill that was 'full of sound and fury, signifying nothing' now drills holes in concrete nicely.
The solution turned out to be an idiosyncratic chuck mechanism - an ignorant user rather than a definite bad tool.
In all the other SDS drills I've used, you simply insert the bit as far as it will go, then twist until it 'clicks', and you are good to go.
In this drill, if you do this, it won't work properly.
What you actually have to do is insert bit as far as it will go. Pull on bottom of rubberised chuck, which splits circumferentially, allowing the bit to be inserted further, let go of chuck, which springs back and locks onto bit, which now cannot be pulled out - to release, you have to pull on the bottom of the chuck again.
The above was a mechanism I'd never come across before.
Regards,
Sid