No, one would expect to see a contact telephone number on contact us, Otherwise how would anyone get in touch if they were thinking of moving to them? I mean, its simple enough to do an automated choice when you dial the number, everyone else can do it, even my doctor, so why not BT?
Brian
I agree, for in this case, a simple matter of trying to arrange an engineer's visit for the next door neighbour was over-complicated by their insistence in taking full details about me, INCLUDING MY MOTHER'S MAIDEN NAME ! ! ! ! ? ? ? ?
Is it "Dafad", Gareth?
I said: IS IT "DAFAD", GARETH ????
My mother is 90,blind and infirm. She has an emergency button that send messages in an emergency to my mobile phone. Her phone line is dead. How do I contact BT urgently to rectify the fault.
She should be on the vulnerable users register then but if you ring BT and report a fault and explain your predicament then you should be able to make headway. They were pretty good when I had that problem with my mum.
Standard service is I think 3 business days whereas vulnerable user with Call on Care or equivalent should be visited within 24 hours of a line failure although a repair on first visit cannot be guaranteed.
Meanwhile for the interim something like this with a PAYG SIM in
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