Fight With a Cash Machine

Jeff Gaines · 2025-01-21T15:37:14+00:00

I withdrew some cash last week from a machine located in the village Co-Op. Put all the details in then stood there wondering where my cash was, couldn't see it anywhere. Stepped back and it was hidden under the top part of the machine, about knee level to me, and I was just in time to see it gobbled back in to the machine :-(I needed the cash so went through the process again and managed to get it before the machine did.Had an online chat next day with my bank who said don't worry, it should be refunded within 24-48 hours. Not refunded by Friday so had another chat who said if it's not back by the end of today call us.Not back by this morning so 'phoned bank. Spoke to three different people, all did security checks, no. 2 and no. 3 had no idea why I had called as they hadn't been told by the previous person. No. 3 seemed to know what she was doing. Had no idea why I had been told it would re resolved automatically, can only be resolved through a dispute procedure which she has now kicked off. It seems that the money will be credited in (up to) five days but may be re-debited for up to 28 days if the company operating the machine dispute it.There's no protection for cash machine withdrawals at all is there? No idea what happens if they do dispute it.

Jan 21, 2025 Last reply: 1 year ago 23 Replies

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Jeff Gaines 1 year ago

I wouldn't be surprised if even in a bank branch the machines are run by Cashzone.

Interesting how staff say it will sort itself out. The 3rd lady I spoke to was adamant that there were no refunds unless you went through the proper process.

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Scott 1 year ago

I left a smaller sum in a cash machine at St Pancras. After a single email, I wrote it off on the basis of contributory negligence on my part.

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Pamela 1 year ago

How many days has it been since your experience? Any refund?

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Jeff Gaines 1 year ago

Yes, it was refunded within 48 hours of speaking to lady no.3. She did say the bank reserved the right to claw it back for up to 28 days if there was a dispute.

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