Dysons...

Jul 28, 2003 48 Replies

Hi, Maybe a bit off topic but I am sure some of you have had to deal with this before: a broken dyson...



I was hovering my flat when the Dyson made a noise like getting stuck with something and a horrible smell (like burning) came out of it. I quickly disconnected it, looked at the brush (nothing there) and I tried starting it again after a few minutes: same noise and same smell.



I have had this dyson for more than 4 years and I have never had a problem with it. I have no extended warranty (they always seem a bad idea at the time :) )



The questions are:



1 - Is it worth opening the dyson and investigating further? (what should I look for?) or...
2 - Would it be better to just get a dyson technician to come and have a look?
3 - If getting a technician: does anyone have an idea of the call-out price?

Thanks for your help



MGA


Which can be easily taken apart by a housewife and hosed out in the garden. You know when it is full, as you see the container fill up.

They do suck and suck hard, and are well made. I don't know of a better sucker.

This reminds me that urban legend has it that Electrolux used to have an advertising slogan "Nothing sucks like an Electrolux" and that sales in America were disappointing.

.andy

To email, substitute .nospam with .gl

When my DC02's motor failed (um, last summer, I think it was) the bloke I took it to reckoned it was because it had been overworked trying to suck through a clogged filter. He spent quite some time trying and failing to get a replacement motor out of Dyson's spares agent. When I phoned Dyson CS, they sold me a motor for about GBP50, IIRC, it arrived the next day, and the same bloke fitted it for GBP15. Evidently getting spares out of Dyson, if you're a business but not a Dyson dealer, can be tough. All Dyson needed from me was the serial number so's they could match the motor.

Dyson charge £75 for a service visit if it includes replacing the motor so it is well worth calling them out. If there are any other problems with the machine get them fixed at the same time all included in the same price. We had ours repaired a couple of months ago and it is definitely cheaper than a new machine.

If parts are required, apart from motor, is it above the £75?

No all parts are included. If a motor is not required the cost is cheaper but can't remember exactly but I think it was either £45 or £50.

I replaced the motor on our DC04, I think it cost about £30 or so.

Or buy a brand new Henry for about a fiver more...

Which is no good for carpets as there is no revolving brush. It just sucks.

Will it fit the dust extractor outlets on saws, etc?

It does on all my stuff.

The DeFault saw needs the adaptor that came with the router though (although having said that I'm not entriely sure whether I've tried toconnect it directly with the Henry accessories adaptor).

Dust extraction on hand tools is great - I've been slicing up MDF left right and centre in the dining room (currently a temporary workshop) and the dust created in there is minimal. Zero-dust routing has to be tried to be believed.

You do really need the additional Microtex (3 micron) filter if cutting MDF, though. About £25.

cheers Richard

-- Richard Sampson

email me at richard at olifant d-ot co do-t uk

At 5 times the cost of something equivalent for no real advantage that OI can see, it bloody ought to be...but isn't basically.

>

Oh I do.

F*ck off Noddy.

Absolutely. And what's more, IMM says it's no good, so it should be fine!

I've lost count of how many threads there have been on here about how to fix them. They must be both very popular and very unreliable.

I bought a Panasonic on the recommendation of Which some years ago. Only thing that's failed on that is the light.

My previous Hoover Junior did about 20 years with only a new set of motor brushes.

So what would you suggest for less than 35 quid

Oh our sainsbury's do Dyson for £169

Yes they are popular no they are not unreliable. Some people just abuse them. My ex-sister-in-law used to wear out 3/4 Vacuum cleaners a year, all brands. Dyson's are basically very good machines, if a bit over engineered.

Compared to a Kirby they're a bargain.

Steve R

The only independent survey I've seen is Which, and they say they are - or certainly nowhere near the top in reliability.

Perhaps that's why my Panasonic has lasted - it's so noisy you don't use it for a moment longer than needed.

Well, yes. But are you comparing like for like?

Seciond hand panasonic/sanyo cylinder

Thats before the extended warrantry, repair bills, and time spent keeping it working..

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