Cloudflare?

I can FTP to one of my webhosting accounts but not another. I've pissed about for ages.
I've sent a ticket in but it's weekend so might not get a response. I recall they use Cloudflare, is it probable that something needs doing with the settings in that?
I'm not convinced by Cloudflare, I think I prefer a good old fashioned nameserver. What do others think?
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