Hello, I plan to have another combination boiler (a condensing type!!!) fitted to replace my existing chaffoteaux combi. Vaillant & Worcester seem to be the choice of 2 plumbers that have looked at the job. Does anyone have thoughts on how to select a maker for similar ouput boilers? Thanks
If I am honest, the boilers are really good (and I don't get paid to say that!) - There are certain models that play up more than others, but we do test *every* boiler that goes out. I've seen it done.
Don't hear a lot about Vaillant tbh, more people complain to us about British Gas's service (and did you know most of their condensing boilers are worcesters?).
Either way I am jealous whatever you choose - I can't afford a Worcester lol, mind you I can't afford a whole new system to stick it on.
Very pleased with it so far, except Wifey is beginning to annoy by constantly dashing around and adjusting the TRVs all day.
And the plumber comes back tomorrow to initiate us into the mysteries of the programme buttons, we gave up. (We missed the bit where it says "Turn the gas off", I think :)) )
When I was at the last Interbuild there was a film running on the W-B stand showing this. The guy who was talking to us told us about when he was talking some installers on a factory tour. They got to the test rig and when the boiler was filled water came spraying out from somewhere. He said that he wished the floor would open up, but instead one of the group said "better here than when I've got it hung - I'll definitely be buying these in future".
My Glow-worm CXi combi is now two years old and has been first class. But the designer obviously never talked to a service engineer. A minor rearrangement of components would make the condensate trap removal a no tools job - instead it is a curse and graze knuckles job.
Pretty much a true with any product/service scenario. Ironically, it's better to have a problem and show the customer your avbility to fix it than never to have had a problem and to bullshit that you never do.
As for which ones are most problematic, well am guessing that no-one in my dept. has the savvy to use a Usenet group so I would say avoid Highflow 400s and CBi models (cast iron heat exchangers).
I was in charge of a large computerised test facility. I had programs written to simulate realistic use, but times 10, and run these overnight to ensure the product did as it was supposed to do when delivered.
Each morning we would come in and look at the banks of monitors to see which were still running and asess why those aspect still not running dropped out.
One morning we went in and a bunch of fellas were in there. We didn't know who the hell they were. But we noticed thing were not right on the test and we started to shout at each other across the lab all the log details and what was stilling running and why some had dropped out, while drinking coffee at the same time in plastic cups and throwing the empty cups in bins and missing. Half of the fellas were more interested in us and what we were doing than the company man speaking to them. The bunch of fellas left. We found out they were a group from a big govmt dept who the company were highly competitively tendering, and they were being shown around, and how one large project worked. We thought they were an internal group being shown around, so didn't give a hoot.
We found out later that we got the contract and what swayed them, and they put this on paper, was the professionalism of the testing unit.
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