Changed to Bulb (prior OVO), they've emailed asking for an opening reading, both gas and electric meters are showing a blank display.
Trying to wake them shows 'vend mode'. I'm sure this has been thought about and someone knows what our usage is and they'll sort it between them...
But i'm currently uncomfortable, smart meters? Meh.
Don't worry about it, most new suppliers ask for a reading then promptly ignore it and use a system 'deemed' reading.
sounds like you've been dropped onto a pre-pay tariff :-(
The last time I changed, they used a "deemed" reading that was a mile out - indeed it was below that of my previous bill. And this was despite my giving them not only the correct numbers, but photos of my meters!
SteveW
And with no way of topping up once the credit runs out ...
Owain
That was part of my concern.
Or *is* part of my concern.
Assuming this is after cycling through the "press button A" stuff I suggest you contact Bulb a.s.a.p. (online if call centre not open now). Make /very/ clear if there are any vulnerable users.
Yup, another "advantage" of smart meters - they can remotely switch you to a pre-pay tariff or cut you off.
SteveW
To run smart meters you need smart companies, say no more. Brian
Brian Gaff explained :
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