Hi,
As some of you may recall, I am currently trying to get Vokera to see sense over a deficient heat exchanger in our boiler.
They are currently telling me that if I do not have a complete benchmark installation commissioning and service record log book then it's pointless me getting the installer to fill it in retrospectively - something the developer is more than happy to do.
In particular, I have been told that it is a requirement under part L of the building regulations for this card to be filled in at the point of installation and commissioning.
I have a strong suspicion that they are simply using this card as a device to shirk on their responsibilities and guidance notes that I've found (from the heating and hot water information council) simply state that completion of the card merely "demonstrates that the work complies with the requirements of the appropriate building regulations". Surely if the developer has been granted the appropriate warrants for the development and has the appropriate information on record to enable him to fill in this card retrospectively, then Vokera should have nothing to moan about.
Do you think it is reasonable for me to reject Vokera's assertion out of hand? If so, what should I be quoting to let them know that I know they are trying to hoodwink me, without actually calling them liars and inflaming the situation?
cheers, RM