I have a fairly ancient looking Vocera Excell 80 SP combi boiler. I just called in a local company to provide a routine service. The company services the council buildings around here, so they are reasonble reputable. As the guy was servicing it, apparently there was a spark from the PCB to a pipe and the PCB (and consequently the boiler) is now non-functional. The service engineer claims it is not his fault and exits as quickly as he can, leaving me with a broken boiler (in Glasgow, in mid February).
I have a few questions
- Do I have a right to go after the servicing company for this? I know accidents can happen, but the fact remains that when he arrived I had a working boiler, and when he left I did not.
- I called British Gas for a few quotes. Apparently it will cost =A3144 to fix the boiler and about =A32500 to replace it. I know I can probably get a better replacement quote. Is it worth replacing it?
Thanks,
Peter