Just had to call out NPower under the Flexi boiler scheme policy, so while I waited for the engineer (nearly 48 hours) it got me thinking about terms and conditions. In the small print they state that faults caused by sludge or scale are not covered, which suggests that they could wriggle out of covering any parts that have been in contact with water, principally the pump and heat exchanger. Turned out to be an electronic failure this time but I have emailed them to get clarification. IIRC the Domestic & General policy expressly included scale damage, so I might go back to them next time. By the size of the NPower van one assumes they don't carry parts, so anyone having to take time off work would be better using the makers' own service team. Plus, if it's minus 5 out there, you just want it fixed asap.
- posted
12 years ago