Bloody customers

Apr 26, 2021 Last reply: 5 years ago 18 Replies

Went to a job today where the customer said the landing socket made a fizzing noise when it was used.



Late 60's early 70's build and probably the original socket.



So I just swapped it. The customer then said "I'll go and get the hairdrier as that the only thing that makes it fizz. Mind you it does that to all the sockets in the house"



FFS You could see the sparks on the hairdrier flex when she turned it on.


Customer or house?

Moral?: always get your customers to demonstrate the fault before you start to fix it.

I assume you told her all the sockets would need to be changed.

Have a look at an early (full of ads sorry fella) early 60's installation.

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Now when conducing an EICR you have to consider the safety and condition of the installation and give a date when it next needs inspecting.

The Welsh bra is only a C3.

The condition of the the contents of the bra is a FI.

Like the ones that got a tingling feeling when they put their arms in the fish pond and said the deeper their arms were in the water the bigger the tingling sensation?

So what on earth, pun intended is the problem to make such sparks. Any normal person would get the power cord and plug changed I'd have thought. I had a knock off Dell psu whose low voltage lead went this way due to over zealous use of plastic welding into the plug. Brian

You need to change all the sockets! :)

That depends on the instructions. If the customer asked to replace the socket then shouldn't it be replaced?

If given the opportunity I might have asked 'why'.

Someone who doesn't draw a willy on his voting slip ?.

Andrew

Call-out fee, travelling, deep-cleaning, PPE, ... ?

Didn't know she had a funny eye..

:-)

To be fair I did an earth loop on the socket before I swapped it. There was nothing to report as it was in expected values.

I was thinking along the lines of dirty worn live or neutral earth connections on the sleeves of the socket.

Now I did find two sockets on an EICR a few weeks ago that had no earth with the plug in earth loop test.

The earth loop was fine if conducted on the terminals of the socket using the prongs.

I took a few photos after stripping the socket down that I will post them over the weekend.

The sockets had no earth when a socket was inserted!

Thanks for that.

I stripped down the back of the socket and inserted a plug to see what happened.

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