Fitted a B&Q bathroom suite last week, customer bought it, just paid me to fit it.
No fixings for the basin in the box anywhere - you know those half screw/half bolt things with the plastic nuts.
Off I go to B&Q.
"No fixings".
"They should be in the box".
"They aren't - never mind, just tell me where they are & I'll buy a set, I don't have time to argue".
"We don't sell them separately".
The mind boggles................................