Auto phone calls, when the utilities have issue?

I have just replaced our phones, with a set which filters out nuisance callers, unless they are live callers who can follow a proceedure to get through.
My new concern is that we sometimes get automated calls from the electric, gas, flood and water utilities, when they have an issue and we obviously want these calls to get through - so I need to find out the numbers they use to ring us from, so I can include them in the list of accepted numbers.
Has anyone found such a list, or even a proper name for this type of prerecorded warning phone call?
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The obvious answer is to ask the utilities concerned.
Do they really call so frequently that missing the call would be a concern?
Incidentally our Truecall unit blocked 8 nuisance calls on Wednesday. Best thing we've ever bought.
Tim
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On 26-Aug-16 11:23 AM, Tim+ wrote:

I've only ever had on flood warning call, but I wouldn't have wanted to miss it.
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That seems to be the only one that I can imagine not wanting to miss if I lived in a flood zone.
Tim
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wrote:

The other obvious one is the power or water being out for hours because of work being done. It would be handy to know when and how long it will be out for so you can either be elsewhere if you need the power or water or not start something like a roast or baking a fruit cake or bread that will be ruined if the power goes out half way through the process.
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We get a card through the letterbox for scheduled work. Much more reliable.
Tim
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wrote:

Not viable with the warning of an impending flood.
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On 27/08/2016 01:38, KYW wrote:

Doesn't common sense tell you if the weather forecast tells you there is rain at certain times of year you look on a flood web site.
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wrote:

Its much more viable to have an automated system which does ring the affected numbers than to rely on people doing that.
And we have just recently had a situation where because of the way the irrigation system management had deliberately shut down an automatic overflow system, much of an entire village was flooded very badly indeed when we had a weather event which would not have produced a flood in the past.
And with bushfires, it makes a lot more sense to notify all the mobiles known to be in the area where people should consider evacuating that to expect people to be checking web sites etc.
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"alan_m" wrote in message wrote:

rod speed does not have any sense.
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That's fine if the work is scheduled. But, when a builder two doors down the road manages to short out the electricity feeder, as happened here 2 summers ago, you won't get any notice.
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On 26/08/2016 23:43, KYW wrote:

Back in the real world, how many times have a utility company phoned YOU to say that a service is going off? In 40 years they have phoned me zero times. The utility companies don't phone you when the service is about it go off. It will be more likely something like the fire brigade requesting power is switched off while they fight a fire, or some JCB driver has cut through a cable or road workers have set fire to the gas main. The utility company 'office' will have little idea when the service will be restored although they may set up an automatic answer if you phone them and a lot of people are asking the same question. When major work is planned you may get a snail mail saying the service will be interrupted at some unspecified time of day.
Some people may have a need to accept certain calls and filtering the junk may be more difficult but I guess that for most people a simple universal filter will block most junk cold calling especially as many modern systems are smarter than just dropping calls.
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Doesn’t mean they wont start doing that.
Ours just has notices in the local paper and it would be a lot better if they did have a system which automated phone calls instead.
And we have just recently introduced a system where we do get both automated phone calls and broadcasted SMS messages to mobile phones in the area when people should be leaving due to bushfires making it sensible to consider leaving while you can.
Same with floods.

But it would be a good idea if they did, particularly when it would be a lot better than a card in the letterbox when urgent work is needed than to not give any notice at all or send someone around to knock on the doors etc.

Yes, but it clearly would be useful if your call filtering system could allow those calls thru.

Still better to get an automated phone call warning you that the power or water will be unavailable for a while than no warning at all.

I'd like to have the phone call as well because plenty don’t check their mail every day.

I don’t believe that a simple universal filter is feasible, because plenty of operations choose to suppress their caller ID for very valid reasons and while it is certainly possible to present a different phone number than the one you are actually calling from and have that the main switchboard number, it is hardly surprising that quite a few of the authoritys that need to do that have other budget prioritys than upgrading their phone system allow that when the current one doesn’t.
And plenty of the people who need to make that sort of call need to be able to do it from their mobile today, so it just isnt viable to have a simple universal filter that say ignores all calls that do not present a caller ID. If a paramedic chooses to call me from the accident scene when the injured person has told them who they want notified, it makes no sense to ignore all those calls. You might well end up not being able to talk to the injured person before they die if you go that route.
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On 27/08/2016 07:41, Rod Speed wrote:

That paramedic would easily get through to me even if his number was withheld and I filter all number withheld or numbers.
You seem to be suggesting problem scenarios where none exists for most people.
Although it may be a good idea for utility companies to phone in the event an unexpected event in the UK it doesn't happen so no problem with blocking number withheld numbers from them.
More likely if they have your number they are likely to regular give you a 'service call' aka junk cold call selling you other services such as service agreements and/or additional insurance (for things probably already covered in many peoples building insurance anyway). This often bypasses the TPS which is meant to stop these types of UK sourced junk calls because they don't treat them as cold calls as you are already a customer. The utility companies often use third party agencies for these service calls.
So many people are plagued by PPI, Have you had an accident, come to Disney Land (France), You have won a prize, Your gas boiler is illegal and needs replacing etc. cold calls that filtering is becoming very popular. Even telephone providers are offering this filtering service at their end of the line (at a cost). Soon any legitimate organisation that withholds the calling number will find that it cannot operate efficiently and will have to start presenting a number. However, in my experience, any organisation that I've dealt with, utilities, local doctors surgery, local hospital(s), local council, bank, credit card company etc. all present valid calling numbers.
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That was a comment about your simple universal filter which you have dropped from the quoting.

Then you need to get your seems machinery seen to with all of flood warnings, notification about urgent maintenance etc.
Those do matter for normal people.

But it should for better a better service from utility companys.

But is a problem if you have a more sophisticated white list system which requires a human caller to do something specific to make the phone ring so the person called can choose whether to answer or not.

Irrelevant to how to allow automated warning calls to get thru.

Yes, that is the reason people are looking for an effective filtering system.

I bet that doesn’t happen because it just isnt feasible, particularly with calls from a mobile by their employees who make almost all calls they make that way, just because its simpler to use the one phone for everything.
And plenty of them arent massive operations with fancy PABXs etc, plenty of small business has just mobile phones today.

By definition you are most unlikely to every get called by them in a real emergency by one of their employees who is out and about with just the mobile phone.
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alan_m formulated on Saturday :

That is not my experience. The utility company making the call is the actual 'network operator' rather than the resellers. The 'network operator' has nothing they might want to sell you.
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[Snip] but when I've phoned to query a loss of supply, I have been rung back with an estimated time of restoration.
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On 27/08/2016 06:11, alan_m wrote:

Every time they do it. Once last year I think, and maybe once a few years before.
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For a planned shut off I would bet that they're legally required to contact all affected householders, which at a minimum means posting cards through letterboxes I would have thought. It's what happens here.
What happens if you're out when they call? Do they delay cutting of the service?
Tim
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On 27/08/2016 20:59, Tim+ wrote:

What would happen if they phoned and you were out and you don't have an answerphone? You would not be informed at all.
Even with an answerphone and an incoming automated message the time taken for the answerphone to send the outgoing message and the time taken to issue the 'beep' may be long enough for the automated message to finish before any recording started.
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