We all know that Erbauer is a Screwfix own brand of cheaper tools with the downside that you cannot buy spare parts when things go pear-shaped.
Last year when the brushes on my ELU SDS drill wore out and I needed SDS for a job I was doing and could not afford to wait for a set of new brushes I went out and bought a Titan 6Kg SDS drill for £70 mainly for occasional use primarily breaking concrete which my ELU sometimes struggled with.
This year having a bit of concrete to break I found the Titan’s hammer action was not working. I spoke to a nice young lady at Screwfix and was left with the impression it would be an exchange. However, took it to my local Screwfix and they said it would be a repair under guarantee back in 5 days.
A couple of days later it was returned with hammer action duly working and a note saying no fault found ???????
For me the interesting thing was that it came back with a delivery note attached that had an Erbauer banner head and the repair facility was in Walsall which beg the question are they both the same company, as Titan are another cheap brand with little information about them on the web and impossible to source spares.
I must admit I have always considered both Erbauer and Titan as cheap and cheerful and be prepared to dispose of when they get broken. It surprised me that they even considered repair considering the prices they sell them at. I knew a fellow OU student before the Milenium who worked for the now defunct Comet in their repairs dept. And back then they would not touch anything below £35 value.
Richard