There was a major outage last week in BT's ATM network that caused I, and others, to lose ADSL connectivity..
..The support I got when I reported it is not good, but in following up the issues to do with the (lack of) support this website came up.
Out of interest, I also discovered that my router (D-link D504, older than Methuselah) had ADSL diagnistics (which passed, showing I could talk to the DSLAM at the local exchange) and indeed ATM diagnostics, which showed that that was as far as I could get.
(Essentially ADSL is what you use to talk to the exhange - like a super modem - ATM is the next protocol level which BT uses to pass your signal off to the ISP, and the PPP layer protocol is what you use to talk over that to your ISP, log in, and start up IP services over the rest)
In this case the ATM link was clearly broken... I pass this on as potentially useful info to people who have broadband problems...at least you can 'phone a friend' and get them to use this to see if YOU are currently suffering a known outage, or whether as the helpful BT man suggested ' you router,she is obviously broken'
:-)
It also allows you to see if your exchange is subject to a high contention ratio, and is therefore slower than it should be.
Enjoy, you sad nerds like me :-)