There are certain benefits of the technology available. But I can't
see much use in adding additional technologies without a compelling
reason to do so.
QuickBooks is one such example where technology makes a huge
difference in the way things are done.
Another "top technology" are hand-held GPS devices. We regularly use
them to mark cleanouts and other plumbing. It allows us to be pinpoint
accurate later when somebody needs to know what we have under a slab,
where to find something, etc.
The one BIG technology we don't have in my area is direct access to
the computers at our local courthouses. If I could log in and check
out nearby cities and counties, I could blacklist the contractors that
have been sued for non-payment and avoid those bastard altogether. Now
that would be helpful. It would also be helpful to do an adddress
lookup to make sure when we go on a call that we are being hired by
someone who has the authority to request our services. It kinda pisses
us off when some guy gives you the go-ahead and then you discover
(after the work is done) that you have to collect from the owner (not
And here's one you can invent right now!! A better way to estimate
jobs. Estimating can be a sonofabitch. It's probably the part of this
type of work that is the biggest pain in the ass.