Of course,I thanked him for calling and told him how scared I was that my computer was broken and he offered help. Fist, I had him wait while my computer booted up. (I was reading some news on it at the time)
I was amazed at the detail he gave me. Told me to use my finger to press the Windows key. I asked him what finger. Oops, I used my thumb and have to start over.We finally got to the point of typing a URL.
He said type www. Oh, I typed wwww. He said no, three w's..OK threew. That went on for a few variations then we got to the type dot. OK I have wwwdot.
After about 20 minutes he called me a mother f... and hung up.