Hey I was just pulling your chain. I'm ok, you're ok, but still, most of what they sell is the exact same as what you get in the high priced stores. Many seem to believe that mfgs have special warehouses to ship their Home depot junk too. Not true.
Pj
Dear M. Ransley,
We are writing in response to the email dated July 5, 2004 that you have posted on Google Groups. We certainly appreciate you selecting Pella® products for your home, and are very sorry to learn that you are having difficulties with them.
We would very much like to assist with the issues you are facing with your products. To do this we need to know what products you have and where you purchased them. We would also appreciate your personal information, such as name, address, and phone number, so that we may follow up on your concerns. You can email this information to snipped-for-privacy@pella.com.
Thank you for giving us this opportunity to serve you. We look forward to resolving any problems that may be diminishing your satisfaction in our products. Sincerely,
Rhonda Pella Corporation Customer Support
Pella at box stoes is the same quality but their tri pane is only avalaible through dealers.
BUT - many mfgs DO have specific model numbers which are just for the big box stores. Now, to what degree these items differ from the 'full price' versions is a matter of debate and variation. It could have the exact same significant characteristics and just be eye wash so they can assure their other wholesale customers they don't sell the same product to HD. OR it could be quite different.
Clothing mfgs do the same thing with Walmart vs. say Macy's and the like.
-v.
Pella has very clear instruction on installation. Too bad even their certified installers are unlikely to follow them carefully in my experience.
Pella entry doors are identical in quality at LOwes as at a Pella store but a thousand dollars cheaper. Unfortuantly the windows and sliding doors at LOwes are only the cheaper versions but they should still be good.
I didn't know they made vinyl clad, but I'm assuming it's a wooden sash underneath. This is what has rotted on sooooo many of my Pella Windows (here in Florida).
When I complained (again) during the most recent sash replacements, the salesman told me they were coming out with a solid vinyl window soon for this very problem.
Chip
Don't let this nice post from Pella fool you into thinking they offer great service. I've emailed them twice with a description of my problem (with 1 of the 26 Pellas I had built into my new house in 1997) and they never replied. I couldn't even get the local Pella store people out to look at the window.
As for Pella vs Andersen, I had narrowed my choices down to those two and one other, and I wish I'd gone with the Andersen. Not just the lack of service, but because the aluminum clad Pellas tend to show scratches and I think the vinyl clad Andersens would age better. In my area the Andersen windows are slightly more expensive but probably worth it.
After a few mails and no response I got pissed at them , they responded but only asking for more info and no further response or help. Bunch of Bull Shit wouldnt you say.
Buy Anderson , on my complaint on a door seal not " Looking " right they sent me Free a whole door kit of weatherstripping Free. Must be a
150$ worth of everything.Pella , no service after all this time and 4 emails.
I'm starting to get a taste of this "poor service". I just had 7 Pellas installed to complete the replacement of all my windows (all pellas). After the installation, a few concerns were noted on the inspection report. I was told, and it's written on the form, that I would be contacted within 48 hours to discuss the concerns. Guess what? No contact made and it's been over a week since the job was done.
Did you pay Ed
When/if I ever need to put new windows in, I'll be going with Marvin.
Yes, Pella never replied to my problem email either.
Still no response from pella
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.