On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit working when it was a year and a half old. We purchased it at Home Depot. We also purchased an "extended warranty" good for 5 years, I think. We called Home Depot on Nov 7, since it was under warranty. They said that they sold the warranty to GE and that we need to call them. So we did. That was on a Friday. On the next Wednesday GE sent a "non-certified" repair person to fix the machine. He didn't know how to fix it since he was not trained on this machine, and he couldn't get parts under warranty for the same reason. So we called GE back and they said that non-certified people are not allowed to do warranty repairs (yet they sent him in the first place), so they scheduled a Maytag-certified person to call about repairing it on the next Friday. On Friday they called and said that they don't service this area, so now it's a week later and we're still trying to get GE to get someone to fix this washing machine. The door is locked and it won't run.
This is to warn people about purchasing Maytag washing machines. They don't last. The original repair person that looked at it said that they are going bad "left and right". They seem to have a stupid "wax motor" design that burns up the computer board in it, which he thinks is our problem, but is not sure. Also he said that the motor/motor controller board pair is going bad in lots of these machines. Don't buy Maytag! As it stands now we have no idea when this machine will be repaired under our warranty.
The next part of my complaint is that the GE warranty company is very incompetent. We have been talking to them for 7 days now trying to get them to get someone here to fix this machine. They now say that someone will call us next Tuesday: 10 days after our initial call to GE.
Finally, I have a complaint against Home Depot for: 1. selling our warranty contract to GE 2. selling Maytag washing machines. They should not be selling expensive junk that won't last more than a year and a half. If we had to pay outright for the repairs on this machine it would cost about $500. The computer board is $200 + wax motor + labor.
Home Depot + GE + Maytag is a very bad combination.
William