I am so POd. I just went there the other day and the guy behind the desk
was verbally abusive and demeaning. I have a feeling I was cheated, but
can't prove it.
Learn from me, folks, don't go to Jiffy Lube. They are terrible !!!
I have a lift at the house and normally change my own oil..but the
wifes Van is a pain because the ceiling in my garage is not high
enough to let me put the van completely up in the air...
So I have used my local Jiffy Lube for the van a few times...mostly in
the winter and I think each "store" is a franchise owned by an
Therefore I would NOT say that ALL Jiffy Lubes are
Terrible.. Have no problem at my local one..
Just because you got a clerk with an attitude, doesn't mean all Jiffy
Lubes are terrible. Our local store is quite comptitive for basic oil
changes if you get in on the early bird special (<$20). But if you
have anything done like belts, filters etc...hang on...you'll be going
for a ride....
Sorry you had a crummy experience.
I've also had good luck with the Valvoline chain. Not the cheapest,
tho'. What I like about them is you stay in your car and they get
right to work. If you have to pay for the convenience factor, it's
nice to actually get the convenience. I just really wish they had them
in my area.
Jiffy Lube is simply awful. I can change my own oil with a pair of
ramps considerably faster and than they can and at less cost. Most of
the time I sit in a dingy waiting room for 90 minutes with three guys
hanging out in the shop floor chatting and one of them kind of doing
something that only slightly resembles work.
Then they give you the check sheet with all the extranious items
everything checked and absolutely nothing done. I've never once had
them top off my washer fluid, lube my door hinges, or check my tire
I wrote a letter to their corporate offices and they responded by
sending me a $5.00 off coupon. It was simply insulting. There's
certain companies that have no business being in business. Jiffy Lube
I used to be able to do that. After buying my '91 Regal, I gave up and
found it infinitely easier to pay $20 or so. Getting to the filter was a
real PITA. Three cars (and a few years) later I still find it easier to
It may be easier to pay, but you don't get all the benefit of a good DIY
job. I always take the opportunity to inspect CV joint/ball joint boots,
suspension components, brake lines, etc. during the few minutes the oil
is draining. Of course it's easy on my truck since I can roll under it
on the creeper without having to jack or ramp anything.
The silver bullet for that is to use the filters with the rubbery grip on the
base. My wife's Lexus has the filter in a HORRIBLE place if you have to use any
kind of wrench on it, but it's no trouble at all if you can just reach up from
below and loosen it with your hand.
I had to get the first one off by driving a screwdriver through it so I could
get it started, but every one since then has been no trouble at all.
For me doing the change myself allows me to use the savings for synthetics or
synthetic blends (plus I know the drain plug isn't going to be left on the road
Don't misunderstand me. An oil change place *could* do it much faster
than me, and it *should* be easier. The case is that they don't, and
it's not. My wife went to Jiffy Lube last year to get her car done and
It literally took her 90 minutes from door to door. They also pulled
the "need a flush" scam on her. She came back all worried about it.
With parts purchases, the change, giving the car a once-over, used oil
disposal, and cleanup, I can do everything in just under an hour. I
buy a half-dozen filters at once and get the good Mobil 1 synthetic oil
by the case from Costco at a great price. I store the old oil in the
same bottles the new oil came in and run it to a disposal site about
once a year.
With these time-saving measures, my changes go pretty fast. It also
doesn't hurt that my car's filter is easily accessible and my wife and
I both drive the same model year. If I had to go someplace to do it, I
think I would go to Sears at the local mall. They're neither fast or
cheap, but at least with them, I can go hang out at Chili's and have
Thats funny. Exactly the oposite here. Everytime I go to the Jiffy
lube I always say "Dont put air in the tires!", and every time they
I then drive home and let out the 10 lbs of over pressure that they
always put in.
I used to have a Nissan Pulsar in which the valve/pump for the
windshield washer fluid was mounted on the base of the fluid jug. Over
time, the pump unit rusted and leaked. I always told the Jiffy Lube
guys not to put any fluid in there as it would only leak out. I was
usually told "You probably don't use it and it evaporates" and they
would fill the jug and it would drip out for the next day.
One day when I was working on the engine, I removed the jug. The next
time I went to Jiffy Lube, the guy was going over the check sheet and
noting all the things that had been done. When he hit 'filled
windshield washer fluid', I stopped him. Asked where they put it,
since there is no jug. He got very embarressed and went back out into
the work area. Came back and said, well, you know, sometimes the guys
get in a hurry and check off stuff that wasn't done. I then asked what
else on the sheet was checked that wasn't done? He didn't offer any
kind of discount or deal to make up for his employees lack of
attention. I quit going there.
LOL. Awesome story, John. Thanks for sharing.
You know what the irony is? I would have been a lot happier if they
just didn't give me the damn sheet in the first place. Don't give me a
list of everything you could have done but chose not to, and then tell
me you did it.
Thanks, I'll try there next time. I just saw a sign in their window. I
forget the exact words, but it meant they are good with customer service +
they don't try and force other services on you that you don't want.
The only thing I've ever seen there that seemed a little shadey was the
special "Old Car" oil change that used special "Old Car Oil".
Something for cars over 100k miles. Who knows, it might have been
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