Ice Maker Problem

The solenoid valve is leaking or the fill calibration is off and overflowing the tray a little bit .

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Snag

Another possible, but not probable is that the refrigerator is way out of level and you've set the control to make the largest ice cube.

Before calling the serviceman back, try these steps.

Adjust the control to make a smaller ice cube. If that stops the problem then the issue is likely a) out of level or b) improper calibration (though since you have a new ice maker, it's unlikely)

Leaving the ice size control where you normally have it, lift the wire bail that drops into the bin (to control whether or not the maker makes ice). When you have a spare moment and it's been that way long enough to freeze up a batch of ice in the maker, drop the bail to begin the "thaw, dump and fill cycle. You'll see the little fingers atop the ice maker move the ice out of the tray and into the bin and then hear the solenoid open and, hopefully, close. Keep looking in the ice maker and bin to see if you can detect dripping water either indicating an overflow or a leak.

My money, from your description, is a LEAKY solenoid. You may just have a little bit of gunk in there preventing complete closure.

Before you schedule a service call, go talk to the manager about the money wasted and incompetent servicemen. Yes, the icemaker is working properly but they don't seem to have the skills needed to diagnose the real problem. They should fix it properly at no additional cost to you.

Oh, i agree with the others about the leaking solenoid valve.

Ain't that the truth? It seems anymore that "service technicians" are nothing more than "parts swappers." Throw parts at it until the problem goes away. Logic and the ability to FIX minor issues have left the building. :-(

Does the ice bin sit right on the bottom of the freezer compartment? If so try propping it up off the bottom a little to allow air circulation under the bin. It might be that the floor of the freezer is not as well insulated as it should be and running warmer.

On Thu 03 Aug 2017 04:50:08a, Wayne Boatwright told us...

Thanks to all who posted! All good tips for sorting this out. One thing I do know for sure is that the refrigerator is sitting perfectly level. I checked the level in both directions.

On Fri 04 Aug 2017 04:19:15p, Oren told us...

I will, indeed. If I haven't figured it out for myself, I'll let you now what the service man finds.