Somewhere along the way he mentioned that he doesn't understand how a pipe could be collapsed. One key issue is what pipe was used. Around here, NJ, they usually use flex PVC because it's easier to work with. Problem with that is that it can collapse if not backfilled carefully or subjected to too much vacuum. Also, it's often not possible to tell what they used. Pool here uses flex PVC underground but transitions to regular PVC prior to exiting the ground.
Not saying that's his problem, just one more thing to consider. I'd proceed by rigging up something to put either water or air down the suspect pipe, keeping the pressure below 15 or 20PSI or so. I've rigged up fittings from my air compressor to pool lines. If he can't get access to do that with what's there, cutting the PVC line at an appropriate spot is no big deal. Also, they have what are called "snap tees". Hard to describe, but google is your friend. Basicly it's a T that is made to snap onto an existing pipe. You use regular PVC cement, snap it on, then use a drill to make a hole in the existing pipe. Could use that to get his access point, connect water or air, close whatever valve he has and then test.