Before you think this post is a joke, check it out with the BBB online.
One of the poorest decisions of my life was to award Legend Landscapes llc
of Willoughby Ohio. my business.
I have never hired a landscaper before but we built a new home in an nice
development in 2011 for aprox. 400K and chose Legend landscapes llc. to
provide our landscape design and implementation. The initial contact and
sell went very well and we liked the design concepts so we decided to move
forward. They started the job a few weeks late, no big deal. Work went on
for a few months with the usual delays. When 90% of the agreed work was
complete I agreed to pay the remaining balance in full with a promises and
handshake that they would return soon to complete the few things remaining.
What a mistake! It has been over two years now and I am still waiting for
grading to be repaired that creates a 30 foot pool of water on our new
driveway. I have called, emailed and text over 86 times begging them to
complete work and fix issues we have.
Do you think it's time for an attorney?
Yes of course. But he may ask you first what made you deliver
all the agreed fee before completion of all the agreed work. Most
state consumer departments seem to recommend withholding at
least 10 per cent of the total (i.e. much of the project's profit margin)
until after satisfactory conclusion.
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