Ok, let me say a little.... we (my family) were going to Hollywood, Ca. and because of all the past mistakes, I decided to tell my CC people my vacation itinerary (which I normally would not do) and they assured me everything was going to be okay. I got screwed right at the front desk of the hotel upon check-in and this was the hotel right next door to the Kodak Theatre so it was no cheapee. Talk about being a bit embarrassed, I had two choices, call the CC to fix or use my daughter's card who was in college. She wanted the points so I let her use her card. When I got up to the room, I called the CC and really laid it on them (everything short of cursing) and I threatened them that if it happened one more time even after 20+ years with them, I would just drop them immediately. They and I knew my credit was excellent and they knew up to that point I had been very patient with all their past mistakes and reassurances it was fixed only not to be. I even said I hope you "are" taping this conversation and take it to your supervisor. After that threat, they got their act together with
2 written apologies mailed to my house. I learned my lesson tho about only having one card.Its funny too because right after I returned home, I went to my bank and told them the story what happened to me and that I wanted their CC as a replacement. I also told them that if they didn't give me the credit limit I wanted, don't bother giving me the card as it would be no use to me and that I already had this limit on the old one. Guess what, the banker told the guy on the phone I was ok and I walked out with the credit limit I wanted.... no questions asked. I never had such an easy time getting a CC. I never actually got rid of the first card (both Visa) and now added a 3rd card (MasterCard) for places like Sam's Club that don't allow Visa.
Sorry for the long story.