I purchased a GE Model WHDSR209DWW washer 16 months ago, and a 5-yr warranty.
The laundry is on the second floor of the house, so the washer sits on a plastic tray that has a drain in the middle leading to the basement should there be a leak.
We noticed today after a wash there was about a 1/2 inch of water in the tray under the washer, and if you move the agitator, you can hear there is water in the machine under the tub.
I called for a warranty appointment today, but they can't come until Monday.
The warranty appointment scheduler (not a tech) said two common problems with washer leaks are a loose drain hose connection at the bottom of the back of the machine, and a loose or missing spring clip that is apparently supposed to hold the drain line at a proper angle. They said if I don't want to wait until Monday and the problem is one of these two things, to tighten the screws to the drain line connection, or they can ship a spring clip.
I don't see that the drain line is held against the back of the machine by a spring clip - the hose comes out of the machine, and the U-shaped end goes to the drain, but there is nothing in between. The drain line looks securely connected at the bottom.
Yes, I am going to get this repaired under warranty (albeit in 5 days), but I was just wondering what common problems could be a possible cause of having water in the tray under the washer, and inside the machine under the tub.