I've just installed my new Whirlpool Duet 9400 Washing Machine. When I
ran the first load (about a half a load really) on Normal/Casual
setting, it "pinged" with an "F" "H" error after 2 minutes into the
I looked this up, and it means there is no water, or insufficient
When I reset and pulled the cloths, they were sopping wet, and there
was water in the machine. I checked the hoses, no kinks, no dirt in
the inlet screens, and the water pressure is very strong (enough to
flood the garage in just a few seconds :)).
Has anyone else see this error on a new machine? Does anyone know if
there is something simple I can try on the machine instead of waiting 2
days for repairs?
Sounds like one of the sensors is bad. We've had an F9 a few times, but
that's about it. I wknow it's a pain, but i would wait for the repair guy to
come out. If you start "digging around" you may void your warranty.
Take the clothes out, and run a load, watching for basic elements of
the cycle. Does it fill? Does it drain? I would imagine that your
problem lies in one of these issues. If you had debris in your pipes,
it could have clogged your fill valve the very first time you used it.
Or if it is not draining, you may have gotten something stuck in the
pump (easy fix: remove 3 screws holding bottom panel on, unscrew pump
strainer cover and see if there is a garment stuck around there. But
be careful...water will gush out at you nonstop if you don't have an
extra hand pinching off the water to the pump).
The water syphoning out? Drain hose too low?
No water detected entering machine or Pressure switch trip not
If after 30 seconds the control does not detect water entering machine
and then valves will be turned off and the error code will be
If the control has turned the water valves on and after 8 minutes the
flow meter has detected 10.5 gallons of water passing through it, but
has not detected the pressure switch trip, the valves will be turned
off and the error code will flash.
Press PAUSE/CANCEL twice to clear the display.
If there is no water in the unit:
1. Make sure that both valves at the water source(s) are turned on all
2. Check for plugged or kinked inlet hoses or plugged screens in the
3. Verify inlet valve operation
If there is water in the unit:
1. Verify Drain pump operation
2. Pressure Switch Hose is in good condition and properly connected to
Tub and Pressure switch
Verify there is not a siphon problem
Verify wire harness connections to:Inlet Valves, Pressure Switch, Drain
Pump, Flow Meter, and Central Control Unit (CCU)
Check all hoses for possible leaks
Verify pressure switch operation
Verify flow meter operation
Verify CCU operation
Don't get too deep into the washer itself and void your warranty!
Appliance Repair Aid
Thanks for the great response!
Repair folks came out on monday. After checking water flow, inlet,
drain, he found faulty power at the inlet valve. He tryied to reseat
the connectors at the CCU, but it still did not work. He said he's
have to order a new CCU, new flow meter, and new drain pump. Will take
10days (urrr). I'll call the appliance shop today to see if I can get
a replacement. This was a brand-new unit, I never used it except to
test it after plugging it in.
Appliance Repair Aid wrote:
Absolutely demand a new unit.
I'm on the fourth unit sent to my house to replace my new LG washer
and it's still a noisy SOB. Home Depot has been great about trying to
provide a good machine but this has been a big mess.
When I get my book completed on my problems, I'll post it here.
Just to close out the thread,
University Electric in Santa Clara was great about replacing the unit
the next day (2/2), it installed fine and has been working ever since.
Thanks again for the group response.
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