So then I don't see what the real relevance is to them not fixing a water heater that you would install yourself. And I sure wouldn't be paying for a company to come look at my water heater twice a year. From the prices I've seen so far, it sure doesn't look like you're getting any special discount. You can't get a new direct vent replacement for a similar one that is already there installed for $2000 - $2800 by many companies?