I've been defending somewhat the despot here and there in a few threads but they screwed me pretty good today. I wanted a dozen packs of these decorative tile strips, 3x12 inches made up of 3/4 in tiles of different colors attached to a kinda fiberglass lath. Was gonna really put a nice touch on the tile design for the kitchen floor.
They were out of stock so I did what they call a "will call". I paid for the things in advance and they will set them aside when them come in and call you.
Well, they didn't call. And they sold MY tiles (I had paid for them already) to someone else. And here's the kicker. They don't plan on getting any more of them.. ever.
Sooo I'm just gonna return all the tile I bought from them and buy it all somewhere else. Yet another delay.
This pissed me off. They'll still get my business for incidentals. But orders of things like tile, and doors, and windows etc. they just lost.
I'm realizing a key difference between pros and amateurs. Pros expect the merchants to screw up royally, and plan accordingly I guess.
ml